Troubleshooting

Problem

Possible cause

Possible solution

Network not

SIM card not installed correctly

Ensure that the SIM card is inserted

displayed

 

correctly (see page 30)

 

Contacts between SIM card and

Gently clean the contacts of the SIM card

 

phone are dirty

and phone

 

Network signal is weak

Move clear of any obstructions that may

 

 

block the signal

 

SIM card is damaged

Contact your service provider to obtain a

 

 

replacement SIM card

Cannot make a

You are outside of your network

Connect to a different network if this is

call

service area

supported by your service provider (see

 

 

page 105)

 

Phone or SIM card is locked

Unlock the phone or SIM card (see page

 

 

109)

 

Call Barring is active

Deactivate Call Barring (see page 100)

Cannot answer a

Call Forwarding is active

Deactivate Call Forwarding (see page

call

 

101)

 

Call Barring is active

Deactivate Call Barring (see page 100)

No ringing for

Current profile is set to not ring for

Select a different profile, or edit the current

incoming call

incoming calls

profile to enable ringing for incoming calls

 

 

(see page 106)

Troubleshooting

121