Troubleshooting
Problem | Possible cause | Possible solution |
Network not | SIM card not installed correctly | Ensure that the SIM card is inserted |
displayed |
| correctly (see page 30) |
| Contacts between SIM card and | Gently clean the contacts of the SIM card |
| phone are dirty | and phone |
| Network signal is weak | Move clear of any obstructions that may |
|
| block the signal |
| SIM card is damaged | Contact your service provider to obtain a |
|
| replacement SIM card |
Cannot make a | You are outside of your network | Connect to a different network if this is |
call | service area | supported by your service provider (see |
|
| page 105) |
| Phone or SIM card is locked | Unlock the phone or SIM card (see page |
|
| 109) |
| Call Barring is active | Deactivate Call Barring (see page 100) |
Cannot answer a | Call Forwarding is active | Deactivate Call Forwarding (see page |
call |
| 101) |
| Call Barring is active | Deactivate Call Barring (see page 100) |
No ringing for | Current profile is set to not ring for | Select a different profile, or edit the current |
incoming call | incoming calls | profile to enable ringing for incoming calls |
|
| (see page 106) |
Troubleshooting
121