Troubleshooting
122
Troubleshooting
Problem | Possible cause | Possible solution |
Poor call quality | Network signal is weak | Move clear of any obstructions that may |
|
| block the signal |
| Network signal is changing | Wait until signal strength is consistently |
| frequently, e.g. when travelling on | high before making or answering a call |
| a train. |
|
Other party in a | Phone is muted | Unmute the phone (see page 42) |
call cannot hear |
|
|
you |
|
|
Cannot send or | Your service provider is not | Contact your service provider to check your |
receive text | enabling this service | subscription status |
messages | Service centre number is not | Ensure that the service centre number is |
| correct | correct (see page 103). To obtain the |
|
| number, contact your service provider |
Cannot send or | Your service provider is not | Contact your service provider to check your |
receive MMS | enabling this service | subscription status |
messages | MMS settings are missing or | Ensure that the MMS settings are correct |
| incorrect | (see page 53). To obtain the settings, |
|
| contact your service provider. |