TROUBLESHOOTING

User's Manual

CD-RW/DVD-ROM drive

For more information, refer to Chapter 4, Operating Basics.

Problem

Procedure

 

You cannot access

Make sure the drive’s drawer is securely

a CD/DVD in the drive

closed. Press gently until it clicks into place.

 

 

 

Open the drawer and make sure the CD/DVD is

 

properly seated. It should lie flat with the label

 

facing up.

 

 

 

 

A foreign object in the drawer could block laser

 

light from reading the CD/DVD. Make sure there

 

is no obstruction. Remove any foreign object.

 

 

 

Check whether the CD/DVD is dirty. If it is, wipe it

 

with a clean cloth dipped in water or a neutral

 

cleaner. See the Media care section in Chapter 4

 

for details on cleaning.

 

 

Some CD/DVDs

The software or hardware configuration may

run correctly, but

be causing a problem. Make sure the

others do not

hardware configuration matches your software’s

 

needs. Check the CD/DVD’s documentation.

 

 

 

Check the type of CD/DVD you are using. The

 

drive supports:

 

DVD-ROM: DVD-ROM,DVD-Video

 

CD-ROM:

CD-DA, CD-Text, Photo CD (single/

 

 

multi-session), CD-ROM Mode 1,

Mode 2, CD-ROM XA Mode 2 (Form1,Form2),EnhancedCD(CD- EXTRA), CD-G (Audio CD only), Addressing Method 2

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