Troubleshooting

Software The problems may be caused by your software or disk. If you cannot load a software package, the media may be damaged or the program might be corrupted. Try loading another copy of the software.

If an error message appears while you are using a software package, check the software documentation. These documents usually include a problem solving section or a summary of error messages.

Next, check any error messages in the operating system documentation.

Hardware If you cannot find a software problem, check your hardware. First run through the items in the preliminary checklist above. If you still cannot correct the problem, try to identify the source. The next section provides checklists for individual components and peripherals.

Before using a peripheral device or application software that is not an authorized Toshiba part or product, make sure the device or software can be used with your PC. Use of incompatible devices may cause injury or may damage your PC.

Hardware and system checklist

This section discusses problems caused by your computer’s hardware or attached peripherals. Basic problems may occur in the following areas:

System start-upxD picture card
Self testPointing Device
PowerFingerprint Sensor
PasswordUSB device
KeyboardMemory expansion
Internal LCD display panelSound system
Hard disk driveExternal monitor
DVD-ROM&CD-R/RW drivei.LINK (IEEE1394) device
DVD Super Multi driveModem
USB floppy disk driveLAN
PC cardWireless LAN
SD cardBluetooth

Memory Stick/Memory Stick Pro

System start-upWhen the computer does not start properly, check the following items:Self TestPower SourcesPower-on Password

User’s Manual

9-3