Troubleshooting

USB mouse

 

Problem

 

Procedure

 

On-screen pointer

 

The system might be busy. If the pointer is

 

does not respond to

 

shaped as an hourglass, wait for it to resume its

 

mouse operation

 

normal shape and try again to move it.

 

 

 

 

 

 

 

Make sure the mouse is properly connected to

 

 

 

the USB port.

 

 

 

 

 

Double-clicking does

 

Try changing the double-click speed setting in

 

not work

 

the mouse control utility.

 

 

1.

To access this utility, click Start -> Control

 

 

 

 

Panel ->Hardware and Sound ->Mouse

 

 

 

 

icon.

 

 

2.

Within the Mouse Properties window, click

 

 

 

 

the Buttons tab.

 

 

3.

Set the double-click speed as required and

 

 

 

 

click OK.

 

 

 

 

 

The mouse pointer

 

Try changing the speed setting in the mouse

 

moves too fast or too

 

control utility.

 

slow

1.

To access this utility, click Start -> Control

 

 

 

 

Panel ->Hardware and Sound ->Mouse

 

 

 

 

icon.

 

 

2.

Within the Mouse Properties window, click

 

 

 

 

the Pointer Options tab.

 

 

3.

Set the pointer speed as required and click

 

 

 

 

OK.

 

 

 

 

 

The mouse pointer

 

The mouse might be dirty. Refer to your mouse

 

moves erratically

 

documentation for instructions on cleaning.

 

 

 

If problems persist, contact your dealer.

 

 

 

 

 

Fingerprint Sensor

 

 

 

 

 

 

 

Problem

Procedure

 

 

 

 

 

Reading of the fingerprint was not successful.

Please try again using the correct posture. Align your fingertip with the sensor as shown in the drawing and swipe. Refer to Using the Fingerprint Sensor in Chapter 4, Operating Basics.

Try the recognition process again using another enrolled finger.

9-14

User’s Manual