Troubleshooting

Problem

The fingerprint cannot be read due to injuries to the finger.

Procedure

Try the recognition process again using another enrolled finger.

If fingerprints from all the enrolled fingers cannot be read, please logon by using the keyboard to input the password for the time being.

If problems persist, contact your dealer.

USB deviceRefer also to your USB device’s documentation.

Problem

Procedure

USB device does notCheck for a firm cable connection between the
workUSB ports on the computer and the USB device.

 

 

 

Make sure the USB device drivers are properly

 

installed. Refer to your Windows VistaTM

 

documentation for information on checking the

 

drivers.

 

 

 

If you are using an operating system that does

 

not support USB, you are still able to use a USB

 

mouse and/or USB keyboard by setting the USB

 

KB/Mouse Emulation option within the

 

TOSHIBA HW Setup utility to Enabled.

 

If problems persist, contact your dealer.

 

 

Memory expansionRefer also to Chapter 8, Optional Devices, for information on installing
memory modules.

Problem

Beep sounds.(Two beeps, a dash and a dot, for a defective memory module in slot A.

Three beeps, a dash and two dots for slot B.

When both beeps sound, both memories in slot A and B are defective.)

Procedure

Make sure the memory module installed in the memory slot is compatible with the computer.

If an incompatible module has been installed, follow the steps below.

1.Turn off the computer.

2.Disconnect the AC adaptor and all peripheral devices.3.Remove the battery pack.4.Remove the memory module.5.Install the battery and/or connect the AC adaptor.6.Turn on the power.

If problems persist, contact your dealer.

User’s Manual

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