Toshiba M400 224

Troubleshooting

9-22	User’s Manual

Contents

TOSHIBA PORTÉGÉ M400 Portable Personal Computer Copyright Disclaimer Trademarks FCC information EU Declaration of Conformity VCCI Class B Information Modem warning notice Japan regulations Pursuant to FCC CFR 47, Part 68: Type of service Telephone company procedures If problems arise Disconnection Fax branding Instructions for IC CS-03certified equipment Notes for Users in Australia and New Zealand c/ Automatic calls to different numbers shall be not less than 5 seconds apart ■The correct settings for use with this modem in New Zealand are as follows: ATB0 (CCITT operation) AT&G2 (1800 Hz guard tone) AT&P1 (Decadic dialing make-breakratio =33%/67%) ATS0=0 (not auto answer) ATS6=4 (Blind dial delay) General conditions An invoice for $NZ1237.50 will be sent under separate cover Following information is only for EU-memberstates: Description on Laser specification Table of Contents Getting Started Operating Basics Page The Keyboard Power and Power-UpModes HW Setup Optional Devices Troubleshooting Legal Footnotes Appendix A Specifications Appendix B Display Controller and Modes Appendix C AT Commands Appendix J TOSHIBA Anti-theftProtection Timer Glossary Index Preface Manual contents Conventions Key operation ABC When procedures require an action such as type face you see to the left Display Page General Precautions Stress injury Heat injury Pressure or impact damage PC card overheating Mobile phone Introduction Equipment checklist Software Documentation Features Memory Slots Video RAM Legal Footnote (Memory (Main System))*2 Power Disks Legal Footnote (Hard Disk Drive (HDD) Capacity)*4 Optical media drive DVD-ROM&CD-R/RW drive DVD Super Multi drive Double Layer Display Legal Footnote (LCD)*5 Graphics controller Keyboard Pointing Device Built-inTouch Pad Ports External monitor Multimedia Sound system Headphone jack Microphone jack Communications Wireless LAN Spectrum/Orthogonal Frequency Division Multiplexing radio technology that complies with the IEEE 802.11 Standard (Revision A, B or G) ■Theoretical maximum speed: 54Mbps (IEEE802.11a, 802.11g) Special features TOSHIBA Press this button to change internal display Presentation button simultaneous display, or multi-monitordisplay The TOSHIBA Presentation button has the same functionality as the Connect display button in the Battery save mode Panel power on/off Low battery automatic Hibernation Mode *1 Heat dispersal *1 TOSHIBA Value Added Package TOSHIBA Tablet PC Extension Utilities and Applications TOSHIBA Wireless Key Logon DVD Video Player InterVideo WinDVD InterVideo WinDVD for TOSHIBA ConfigFree Networking ConfigFree TOSHIBA Mic Effect TOSHIBA RAID Windows Mobility Center TOSHIBA Tablet Access Code Logon CD/DVD Drive Options TOSHIBA Express Port Replicator External DVD-ROM& CD-R/RWDrive External DVD Super Ultra Slim Bay options Ultra Slim Bay HDD Ultra Slim Bay DVD ROM & CD-R/RW Drive Kit The Grand Tour Front with the display closed Microphones The built-inmicrophones let you record sound into your applications. Refer to the Sound System section in Chapter 4, Operating Basics Volume control Left side Right side Back side ■Connect the built-inmodem only to ordinary analog phone lines ■Never connect the built-inmodem to a digital line (ISDN) LAN jack This jack lets you connect to a LAN. The adaptor has built-insupport for Ethernet LAN (10 Underside HDD pack cover Two screws secures the HDD cover screws This contains a Hard disk drive pack, which can be removed and reinstalled. For more Front with the display open Stereo speakers Touch Pad Touch Pad control buttons Power button ■Power-onSecurity and Single Sign-onfeature LCD Sensor switch System indicators Keyboard indicators USB floppy disk drive Optical media drives Formats DVD-ROM&CD-R/RWdrive DVD read CD read CD-Rwrite AC adaptor Page Getting Started Setting up your work space ■Select a work area that has: ■good air circulation ■a comfortable ambient temperature and relative humidity ■Keep the computer free of dust, moisture, and exposure to direct sunlight ■Do not operate the computer in close proximity to a mobile phone ■Leave ample ventilation room for the fan. Do not block the vents ■Always avoid abrupt changes of temperature or humidity ■Never place close to heat radiating appliances such as a heater ■Never place close to corrosive chemicals ■Always place this product on a flat surface Seating and posture Lighting Consider the following suggestions regarding lighting your work environment: ■Use soft, indirect lighting ■Adjust the display panel to provide maximum visibility Work habits Operating the computer in Tablet mode Page Page Connecting the AC adaptor Page Opening the display Turning on the power Starting up for the first time Turning off the power 4.Click the arrow button ( ) located in the power management buttons ( ) and select Shut Down from the menu 5.Turn off any peripheral devices connected to your computer Sleep Mode ■To use the Hybrid Sleep function, configure it in the Power Options Executing Sleep Mode Sleep Sleep Mode limitations Hibernation Mode Benefits of Hibernation Mode The Hibernation Mode feature provides the following benefits: Starting Hibernation Mode To enter Hibernation Mode, follow the steps below Restarting the computer System Recovery Options System Recovery Restoring the pre-installedsoftware from the Recovery hard disk drive Esc 1.Turn off your computer 2.While holding down 0 (zero) key on the keyboard, turn on your computer A menu will be displayed from which you should follow the F12 In Touch with Tomorrow TOSHIBA Boot Priority C:\TOSAPINS Operating Basics Using the Touch Pad Using the Tablet PC Pen and Reserve Pen Observe the following precautions on the handling of the Tablet PC Pen ■Do not disassemble the Tablet PC Pen. It causes maladjustment or short life ■Do not use a broken pen tip ■The lead cannot be replaced if it is worn (Reserve Pen only) Removing the Tablet PC Pen Inserting the Tablet PC Pen Pen actions Single tap Double tap Press and hold Drag Drag and drop Replacing the pen tip Removing the Reserve Pen case Inserting the Reserve Pen case Storing and Removing the Reserve Pen from the Reserve Pen case Removing the Reserve Pen from the Reserve Pen case Storing the Reserve Pen in the Reserve Pen case Changing to the Tablet mode Page Changing the screen orientation ■Execute the following applications on Primary landscape: ■3D game software ■3D screen saver ■DOS prompt in full-screenmode ■Running of 3D screen saver Using Accelerometer Utilities Changing to the Laptop mode Using the Fingerprint Sensor How to Swipe your Finger Points to note about the Fingerprint Sensor Do not scratch or poke the sensor with your nails or any hard or sharp objects ■Do not press the sensor strongly ■Do not paste stickers or write on the sensor Do not touch the sensor with a finger or any other object which may have a How to Delete the Fingerprint Data To run this program, click 2.The Protector Suite Software screen is displayed screen is displayed 3.Click Fingerprints and click Delete TPM (Trusted Platform Module) Installation Guide Set Up Procedure Fingerprint Registration User Enrollment Next User's Fingers Advanced Security Finalization Finish Windows Logon via Fingerprint Authentication [Password =] How to Enable Fingerprint Power-onSecurity Settings 1.Swipe your finger across the fingerprint sensor screen, click and then click Fingerprint Single Sign-onFeature How to Enable Fingerprint Single Sign-onFeature Protector Suite Settings Fingerprint utility limitations Using the USB floppy disk drive Changing Ultra Slim Bay modules Inserting a module Using optical media drives Page is not seated properly when the Removing discs To remove the CD/DVD, follow the steps below and refer to figure Writing CDs on DVD-ROM&CD-R/RWdrive Before writing or rewriting Please observe the following points when you write or rewrite the data CD-R: TAIYO YUDEN CO., LTD MITSUBISHI CHEMICAL CORPORATION Writing CD/DVDs on DVD Super Multi drive Important message Legal Footnotes CD-RW: (Multi-Speedand High-Speed) CD-RW: (Ultra-Speed) DVD-R: DVD Specifications for Recordable Disc for General Version DVD-R(Dual Layer): DVD+R: DVD+R DL: ■DISC created in DVD-RDL format4 (Layer Jump Recording) cannot be read There are two types of You can use Other Data written to a ■Do not perform any of the following actions when writing or rewriting: ■Use the Audio/Video control button to reproduce music or voice ■Open the optical disc drive ■Remove the optical disc from the Ultra Slim Bay TOSHIBA Disc Creator Data Verification Data CD/DVD 3.Select Setting for writing -> Data CD/DVD in the Setting menu 4.Mark the Verify written data check box 5.Select File Open or Full Compare mode When Using Ulead DVD MovieFactory® for TOSHIBA How to make a DVD-Video DVD-Video Capture Video Disc Page Media care Sound System TOSHIBA Mic Effect Playback Recording Microphone Array Settings Settings Modem Properties menu Setting AutoRun Mode Open the Dialing Properties dialog box after selecting region Location list for region selection Connecting To connect the modular cable, follow the steps below 1.Plug one end of the modular cable into the computer’s modem jack 2.Plug the other end of the modular cable into a telephone jack Do not pull on the cable or move the computer while the cable is connected Wireless communications 1.Please make sure that the Wireless Communication Switch is turned on Please make sure that the is turned on 2.Click Start and then click Connect to to display Connect to a network window 3.Click Set up a connection or network Product Support: Wireless communication switch *Please be sure to use new network name Wireless communication Indicator Indicator status Indication LAN Cleaning the computer Moving the computer Using the Hard Disk Drive (HDD) Protection Taskbar Icon State Icon Description Normal 3D Viewer The 3D Viewer can be started from the icon in the task tray Details Setup Detail Detection Level Amplification Heat dispersal The Keyboard Typewriter keys Function keys: F1 … F12 Soft keys: Fn key combinations Hot keys Power Plan Hibernate Output Brightness (Down) Brightness (Up) Touch Pad: Zoom: Space ODD : Fn Sticky key Windows special keys Keypad overlay Numeric mode Temporarily using normal keyboard (overlay on) Temporarily using overlay (overlay off) Generating ASCII characters Power and Power-UpModes Power conditions • LED: Secondary battery green battery orange battery off DC IN off battery Power indicators Battery types Extending battery life Slice Expansion Battery (Provided with some models, or option) Slice Expansion Battery Real Time Clock (RTC) battery Care and use of the battery pack ■Offensive or unusual odor ■Excessive heat ■Discoloration ■Deformation ■Smoke Caution 1.Use only battery packs recommended by TOSHIBA as replacements Note Never remove the battery pack while the Charging the batteries You must recharge a battery pack when it becomes discharged Procedures The Battery indicator glows orange when the battery is being charged Time Monitoring battery capacity Maximizing battery operating time Retaining data with power off Retention time Replacing the battery pack Page TOSHIBA Password Utility ■Delete (button) ■Change (button) ■Owner String (text box) (text box) Refer to User Token field ■Create (button) Start ->All Programs ->TOSHIBA ->Utilities ->SD Memory Card Format ■Disable (button) (button) Starting the computer by password Tablet mode Power-upmodes Panel power on/off System Auto Off HW Setup Accessing HW Setup HW Setup window Setup Power On Display Boot Priority Options Page HDD Priority Options Network Boot Protocol USB Memory BIOS Support Type Wake-upon Keyboard Dynamic CPU Frequency Mode Wake-upon LAN Built-inLAN Device Configuration USB KB/Mouse Legacy Emulation USB-FDDLegacy Emulation Configuring the Execute-DisableBit Capability and TPM Core Multi - Processing Virtualization Technology Enhanced C-States Clear TPM Owner Clear TPM Owner Enable Disabled Infineon TPM Installation Guide C:\TOSAPINS\Infineon TPM Installation Guide Page Optional Devices PC card Bridge media slot Media care Card care Memory card care Inserting an SD card 2. Press gently to ensure a firm connection ■Make sure the SD card is oriented properly before you insert it Removing an SD card To remove an SD card, follow the steps below 2.Point to SD card and click Formatting an SD card Inserting a Memory Stick Removing a Memory Stick Memory Stick xD picture card Inserting an xD picture card Removing an xD picture card xD picture card Memory expansion Installing memory module Page Page System Removing memory module Battery Pack Universal AC Adaptor Slice Expansion Battery Disconnecting the Slice Expansion Battery Battery Charger HDD Kit (Serial-ATA) Installing the HDD Kit (Serial-ATA) Ultra Slim Bay HDD Adaptor USB FDD Kit Tablet PC Pen Reserve Pen External monitor i.LINK (IEEE1394) 2.Point to i.LINK (IEEE1394) device and click TOSHIBA Express Port Replicator Security lock Page Troubleshooting Problem solving process Preliminary checklist Analyzing the problem PrtSc Hardware and system checklist Self test In Touch with Tomorrow TOSHIBA Power Overheating power down AC power ProblemProcedure Battery Power saver Select a power plan in the Power Options Real Time Clock 1.Press F1 key. BIOS setup will boot up 2.Set the date in System Date 3.Set the time in System Time 4.Press End key. Confirmation message will appear Internal LCD display panel Hard disk drive tab DVD Super Multi drive USB floppy disk drive PC card Page Pointing device Touch Pad Control Panel -> Hardware and Sound -> Mouse Buttons USB mouse Fingerprint Sensor USB device Refer also to your USB device’s documentation USB device does not Check for a firm cable connection between the work Sound system External monitor i.LINK (IEEE1394) device i.LINK device does not function computer and to the device Make sure the device’s power is turned on LAN Bluetooth Disposing of PC and PC batteries ■Selecting Delete for a target file ■Putting files in the Recycle Bin and emptying the Recycle Bin ■Reformatting the media ■Reinstalling an operating system from the recovery CD-ROM TOSHIBA support Singapore Spain United States of America United Kingdom The Rest of Europe Page Legal Footnotes CPU*1 Memory (Main System)*2 Battery Life*3 Hard Disk Drive (HDD) Capacity*4 LCD*5 Graphics Processor Unit ("GPU”)*6 Wireless LAN*7 Non-applicableIcons*8 Copy Protection*9 Images*10 Specifications Physical Dimensions Power Requirements Computer Built-inModem Network control unit (NCU) Type of NCU Transmitting level Receiving level Input/output impedance Error correcting Page Display Controller and Modes Display controller Video modes Page AT Commands Bn Communication standard setting B15 B16 Selects Bell 103J when the modem is at 300 bps (default). Result Codes: OK n=0,1,15,16 ERROR Otherwise Dn Dial Hook control Request ID information Ln Monitor speaker volume Mn Monitor speaker mode Nn Modulation handshake Return on-lineto data mode Select pulse dialing Result code control NO CARRIER T Select tone dialing Vn DCE response format Result code selection, call progress monitoring Command Dial tone Dial tone detect Disabled: The modem dials a call regardless of whether it detects a dial tone Busy tone detect Disabled: The modem ignores any busy tones it receives Enabled: The modem monitors for busy tones &D2 &D3 &F Load factory settings &Gn V.22bis guard tone control &G0 &Tn Self-testcommands &T0 Abort. Stops any test in progress &T1 OK n=0 CONNECT n=1 ERROR Otherwise &V Display Current Configuration \N3 V.42, MNP, or buffered (default) \N4 \N5 \N7 OK n=0,1,2,3,4,5,7 ERROR Otherwise Result Codes: OK n=0,3 ERROR Otherwise S-registers S-registervalues S1 Ring counter S2 AT escape character (user defined) S3 Command line termination character (user defined) S4 Response formatting character (user defined) S5 Command line editing character (user defined) Default: 8 (backspace) S6 Wait before dialing Units: seconds S7 Connection completion time-out S8 Comma pause time S11 DTMF dialing speed S12 Escape guard time S37 Dial line rate AT command set result codes Page Page V.90 mode Table E-1Result codes for a V.90 connection AT Command Page Wireless LAN Card Specifications Radio Characteristics Supported Frequency Sub-bands 102457*1 122467*2 132472*2 *1 Factory-setdefault channels For Wireless LAN cards installed in wireless clients that operating in a Page TOSHIBA RAID Windows Manual Setup Page Starting, Modifying and Ending the BIOS Setup Program Ending the BIOS Setup Program Page Bluetooth wireless technology Interoperability Page Bluetooth wireless technology and your Health Regulatory statements USA-FederalCommunications Commission (FCC) -Reorientor relocate the receiving antenna -Increasethe distance between the equipment and the receiver Using Bluetooth® Card from TOSHIBA equipment in Japan 1. Sticker Please put the following sticker on computer incorporating this product 2.Indication The indication shown below appears on this equipment (1)2.4 : This equipment uses a frequency of 2.4 GHz Device Authorization Page AC Power Cord and Connectors Certification agencies France: Switzerland: Germany: United Kingdom: USA TOSHIBA Anti-theftProtection Timer Page Glossary IDE: I/O: IrDA IRQ: KB: analog signal: ANSI: antistatic: A material used to prevent the buildup of static electricity application: ASCII: bus: An interface for transmission of signals, data or electric power byte: capacity: card: Synonym for board. See board CardBus: An industry standard bus for 32-bitPC cards compatibility: components: computer program: computer system: configuration: delete: dialog box: disk drive: disk storage: display: echo: erase: See delete delete escape: 2) A means of aborting the task currently in progress graphics: hard disk: hard disk drive (HDD): hardware: hertz: I/O: I/O devices: IrDA 1.1: KB: See kilobyte keyboard: megahertz: menu: mode: modem: motherboard: output: The results of a computer operation. Output commonly indicates data password: pel: peripheral component interconnect: An industry standard 32-bitbus An industry standard Random Access Memory (RAM): restart: RGB: RJ11: A modular telephone jack RJ45: A modular LAN jack subpixel: synchronous: system disk: terminal: TFT display: Page Index