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If Something Goes Wrong

Resolving a hardware conflict

 

Wireless networking problems

 

 

NOTE

This section provides general troubleshooting tips for

 

networking problems, specifically wireless (Wi-Fi) networking.

The terms and concepts used assume a basic understanding of networks, and may be for more advanced users. If you need assistance or if you are not familiar with the terminology, please see Windows Help and Support or contact your computer technician.

❖If your computer is equipped with an internal Wi-Fi adapter, verify that the Wi-Fi antenna switch is on (the Wi-Fi light will be lit).

NOTE

To determine if your computer has an internal Wi-Fi adapter,

 

check the device list in Device Manager (part of the Windows

 

Control Panel). Some Toshiba models may have a Wi-Fi

 

antenna switch even though they do not have an internal Wi-Fi

 

adapter.

 

 

❖Verify that signal strength is good using the utility provided with the Wi-Fi adapter.

❖If another computer is on the same network, verify that it has network access, and can connect to the Internet. If, for example, the other computer cannot browse to a public Web site, the ISP’s (Internet Service Provider) service may be disrupted.

❖Verify that the Service Set Identifier (SSID), or network name, is correct—i.e., that it matches the SSID assigned to the access point you are attempting to connect through. SSIDs are case-sensitive. Toshiba provides a Client Manager utility for setting and managing SSIDs.