Toshiba P30 manual Procedure 1 Audio CD check, Procedure 2 Drive cleaning check

2 Troubleshooting Procedures

This section describes how to determine if the computer’s internal DVD-ROM drive or multi- drive is functioning properly. Figure 2-11 outlines the process. Perform the steps below starting with Procedure 1 and continue with the other procedures as required.

Procedure 1: Audio CD test

Procedure 2: Drive cleaning check

Procedure 3: Software check

Procedure 4: Diagnostic test

Procedure 5: Connection and replacement check

Procedure 1 Audio CD check

First, insert an audio CD into the CD/DVD drive. If it works, the problem is not with the drive. Go to Procedure 3. If the audio CD does not work, go to Procedure 2. If the CD/DVD LED on the front panel does not light when the disc is played and the drive gives no response, go straight to Procedure 3.

Procedure 2 Drive cleaning check

Insert a CD/DVD drive-cleaning disk into the drive clean according to the drive-cleaning product instructions. If the problem persists, go to Procedure 3.

Procedure 3 Software check

Ensure that the appropriate driver has been installed on the computer for the CD/DVD drive.

Procedure 4 Diagnostic test

The audio test program stored in the Diagnostics Disk will test the drive’s ability to play an audio CD. See Chapter 3 for details.

If any errors occur while executing the diagnostic program, go to Procedure 5.

2-30 Satellite P30 Series Maintenance Manual