Toshiba Satellite user manual Hard disk drive, CD-RW/DVD-ROM, DVD Super Multi+-R DL drive, Problem

		Troubleshooting
Hard disk drive
	Problem	Procedure
	Computer does not	Check if a diskette is in the diskette drive or a
	boot from hard disk	CD/DVD is in the optical disc drive. Remove any
	drive	diskette and/or CD/DVD and check Boot priority.
		Refer to Chapter 7, Boot Priority section.
		There may be a problem with your operating
		system files. Refer to your OS documentation.
	Slow performance	Your files may be fragmented. Run SCANDISK
		and defragmenter to check the condition of your
		files and disk. Refer to your OS documentation or
		online HELP for information on running
		SCANDISK and the defragmenter.
		As a last resort, reformat the hard disk. Then,
		reload the operating system and other files.
		If problems persist, contact your dealer.

CD-RW/DVD-ROM, DVD Super Multi(+-R DL) drive

For more information, refer to Chapter 4, Operating Basics.

Problem

You cannot access a CD/DVD in the drive

Procedure

Make sure the drive’s drawer is securely closed. Press gently until it clicks into place.

Open the drawer and make sure the CD/DVD is properly seated. It should lie flat with the label facing up.

A foreign object in the drawer could block laser light from reading the CD or DVD. Make sure there is no obstruction. Remove any foreign object.

Check whether the DVD is dirty. If it is, wipe it with a clean cloth dipped in water or a neutral cleaner. See the Media care section in Chapter 4 for details on cleaning.

User’s Manual 9-7