Toshiba Satellite M300/M300D/ L310/L310D Satellite Pro M300/M300D/ L310/L310D Recovery Discs

Troubleshooting

Recovery Discs

ProblemProcedure

The following message appears when executing Recovery Disc Creator.

"The Recovery Disc Creator can not be launched because there is no recovery partition."

You will see this message if you have previously chosen to remove the partition and are trying to create "Recovery Media". When there is no recovery partition, the Recovery Disc Creator cannot make Recovery Media. However, if you have already created a "Recovery Media", you can use it to restore the recovery partition.

Simply follow the instructions in "Restoring the preinstall software from your creating Recovery Media" section in this manual. You will be directed to select "Restore Original Factory Image" from the drop-down menu. If you have not created "Recovery Media", please contact TOSHIBA support for assistance.

CD-RW/DVD-ROM drive

For more information, refer to Chapter 4, Operating Basics.

Problem	Procedure
You cannot access a	Make sure the drive's drawer is securely closed.
CD/DVD in the drive	Press gently until it clicks into place.
	Open the drawer and make sure the CD/DVD is
	properly seated. It should lie flat with the label
	facing up.
	A foreign object in the drawer could block laser
	light from reading the CD or DVD. Make sure
	there is no obstruction. Remove any foreign
	object.
	Check whether the DVD is dirty. If it is, wipe it
	with a clean cloth dipped in water or a neutral
	cleaner. Refer to the Media care section in
	Chapter 4, Operating Basics, for details on
	cleaning.

User’s Manual 9-9