Toshiba SD-37VBSB Problems and troubleshooting/Video head cleaning, Symptoms Possible Solutions

Problems and troubleshooting/Video head cleaning

SYMPTOMS	POSSIBLE SOLUTIONS	PAGE
No 4:3 (16:9) picture.	• The setup does not match your TV.	50
No on-screen display.	• Set Display On.	51
No surround sound.	• The setup does not match your stereo system.	14
The unit or remote operation key	• Turn off the unit and unplug the AC power cord for several	16
is not functioning.	minutes, then replug it.
Playback does not start when the	• Check the Parental control setting.	52
title is selected.
Audio soundtrack and/or subtitle
language is not changed when	• Multilingual language is not recorded on the DVD disc.	50
you playback a DVD.
No subtitle.	• Some discs have no subtitles.	–
	• Subtitles are cleared. Press SUBTITLE.	42
Angle cannot be changed.	• Multi-angles are not recorded on the DVD disc.	40
appears on the screen.	• The function is prohibited with the unit or the disc.	35

Contact for technical assistance

If you are still having problem, please contact the Toshiba helpline on 0115 976 6958.

Video head cleaning

Video head clogging
The video heads are the means by which the DVD/VCR
reads the picture from the tape during playback. In the
unlikely event that the heads become dirty enough to be
clogged, no picture will be played back. This can easily be
determined if, during playback of a known good tape, there
is good sound, but no picture (picture is extremely snowy).
If this is the case, have the DVD/VCR checked by qualified	Good Picture	Snowy Picture
service personnel.

NOTES: • DO NOT ATTEMPT TO CLEAN THE VIDEO HEADS OR SERVICE THE UNIT BY REMOVING THE REAR COVER.

•Video heads may eventually wear out and should be replaced when they fail to produce clear pictures.

•To help prevent video head clogging, use only good quality VHS tapes. Discard worn out tapes.

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