13
Troubleshooting
Ifyouareunabletogetanacceptableimageafterfollowingthe
installationinstructions,trythetroubleshootingtipsbelow.
1Aretheexternalpowersuppliesthatcamewiththeproduct
connectedandpluggedintoaworkingpowersource?Fortheproduct
tofunctionproperly,itmustbeconnectedtoandreceivingpower
fromtheexternalpowersupply.
2Wasthepowertotheconnecteddevicesturnedoffpriorto
installation?Ifnot,restartthem.
3HaveyouadjustedtheEqualizationsettingontherepeaterand/or
receiverunits?Therearebuilt-inEqualizationadjustmentknobson
everyrepeaterandactivereceiver,whichcanbeadjustedtoobtain
thebestpicturequality.Usetheminiscrewdriverincludedwiththe
producttoadjustthissettinguntilanacceptableimageisdisplayed.
Note: An improper Equalization setting can cause the monitor not to display an image at all.
Try each setting until an acceptable image is displayed.
4Whatresolutionareyoutryingtoreach?TrippLite’sHDMIoverCat5
extendersaretestedtosupportupto1080p@60Hzvideoresolution.
SeetheProduct Features section or the installation diagrams in this
manualfordetailsonmaxdistanceandresolutionwhenusingthe
repeaterandthedifferentreceivers.Theshortertheextensiondistance,
thehighertheresolutionyouwillbeabletoobtain.Ifyouarenotable
togetanacceptableimageafteradjustingtheEqualizationsetting,try
loweringyourcomputer’svideoresolutionoradjustingtherefreshrate.
5Whattypeofcablingareyouusing?Inferiorcablingcanresultinpoor
performance,soitisimportantthatyouusecablesthatcansupport
thevideoresolutionyouaretryingtoobtain.Toachievemaximum
distanceandresolution,24AWGsolidwireUTPcablemustbeused.
TrippLite’sN202-SeriesCat6cablesaremadewith24AWGsolid
wire,asaretheN022-01K-GY(Cat5)andN222-01K-GYbulkcables.
Also,theHDMIcablesyouareusingmustsupporttheresolutionyou
aretryingtoobtain.Inexpensive,lowqualityHDMIcablesmaynot
supportthemaximumresolution.Itisrecommendedthatyouuse
TrippLite’sP568-SeriesHigh-SpeedHDMIcables,astheyhavebeen
testedtoworkwiththeB126-Seriesextenderproducts.
13-11-140 93-32BB.indd 13 11/19/2013 4:57:42 PM