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Additional information (continued)
Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom
The status light won't come on
when the handset is placed in
the base unit.
The audio sounds weak and/or
scratchy.
Can't make or receive calls
The handset doesn't ring or
receive a page.
The Caller ID disappears.
The Caller ID does not display.
Suggestion
•Make sure the AC adapter is plugged into the
base unit and wall outlet.
•Make sure the handset is properly seated in
the base unit.
•Make sure the charging contacts on the hand-
set and base unit are clean.
•Make sure that the base unit antenna is in a
vertical position.
•Move the handset and or base unit to a
different location away from metal objects or
appliances and try again.
•Press to help eliminate
background noise.
•Make sure that you are not too far from
the base.
•Check both ends of the base unit telephone
line cord.
•Make sure the AC adapter is plugged into the
base unit and wall outlet.
•Disconnect the AC adapter for a few minutes,
then reconnect it.
•Reset the digital security code (See page 46).
•Make sure is pressed.
•The battery pack may be weak. Charge the
battery on the base unit for 12-15 hours.
•The handset may be too far away from the
base unit.
•Place the base unit away from appliances or
metal objects.
•Reset the digital security code (See page 46).
•The handset was picked up before the
second ring.
•The call was placed through a switch board.
•Call your local telephone company to verify
your Caller ID service is current.
EXAI 6980 2nd HEN 10/31/00 10:06 AM Page 51