TROUBLESHOOTING YOUR NEW PHONE
Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom | Suggestion |
The status LED won't • Make sure the AC adapter is plugged | |
come on when the | into the base unit and wall outlet. |
handset is placed in | • Make sure the handset is properly |
the base unit. | seated in the base unit. |
| • Make sure the charging contacts on the |
| handset and base unit are clean. |
The audio sounds | • Press channel to help eliminate |
weak and/or scratchy. | background noise. |
•Make sure that the base unit antenna is in a vertical position.
•Move the handset and or base unit to a location away from metal objects or appliances and try again.
•Make sure that you are not too far from the base.
Can't make or receive | • Check both ends of the base unit |
calls. | telephone line cord. |
| • Make sure the AC adapter is plugged |
| into the base unit and wall outlet. |
| • Disconnect the AC adapter for a few |
| minutes, then reconnect it. |
| • Make sure talk is pressed. |
|
|
The handset doesn't | • The battery pack may be weak. Charge |
ring or receive a page. | the battery on the base unit for |
| hours. |
| • The handset may be too far away from |
| the base unit. |
| • Place the base unit away from |
| appliances or metal objects. |
| • Make sure the ringer on/off switch is set |
| to on. |
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