Troubleshooting, 103 | Dell V310 manual

Cleaning the exterior of the printer	74
Cleaning the scanner glass	75
Troubleshooting	76
Before you troubleshoot	76
Using the Service Center to solve printer problems	76
If Troubleshooting does not solve your problem	76
Setup troubleshooting	76
Jams and misfeeds troubleshooting	81
Print troubleshooting	83
Copy and scan troubleshooting	84
Memory card troubleshooting	86
Wireless troubleshooting	88
Index	103

Contents

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Contents

April Dell V310 Series Users Guide Trademarks Contents Scanning Copying 103 TroubleshootingPage Safety information Minimizing your printers environmental impact About your printerThank you for choosing this printer Recycling Finding information about the printer Product Information Guide Use Understanding the parts of the printer About your printer Replacing ink cartridges Ordering and replacing supplies Ordering ink cartridges Select Printer Home Recycling Dell products Using the printer control panel Using the printer control panel buttons and menus Using the printer control panel buttons and menus Copy menu Using the printer menus Setup menu Changing temporary settings into new default settings To disable the settings timeout feature Changing the Power Saver timeoutTo change the temporary settings into new default settings Saving energy with Eco-Mode Resetting to factory settingsUsing the printer control panel menus Page Using the Windows printer software Using the printer softwareSoftware installed during printer installation Minimum system requirements Using the printer software Checking for software updates Reinstalling the printer softwareUninstalling the printer software Installing the printer software Loading paper Loading paper and original documents Sheets of heavyweight matte paper Saving paper default settings Loading original documents on the scanner glass Tips for printing PrintingPrinting basic documents Printing a document Printing documents from a memory card or flash drive Printing pages in reverse orderPrinting multiple pages on one sheet Printing envelopes If the printer is using a USB connectionPrinting specialty documents Printing labels Printing on both sides of the paper duplexing manuallyPrinting on custom-size paper Tips on loading label sheetsPage Working with photos Using a memory card or flash drive with the printer Supported memory cards and file types Printing photos using the printer control panel If the printer is using a USB connection Camera detected. Press OK to change settings Printing photos from a PictBridge-enabled digital camera Printing photos from a memory device using the proof sheet Printing photos from a digital camera using Dpof Printing from a Bluetooth-enabled device Bluetooth Dongle Connected appears on the display Printing from a Bluetooth-enabled device Setting the Bluetooth security level Managing print jobs Setting your printer as the default printerChanging the printing mode Canceling print jobs Pausing print jobsChanging the printing mode for a single print job Resuming print jobs Making copies CopyingTips for copying Enlarging or reducing images Adjusting copy qualityCopying photos Making a copy lighter or darker Collating copies using the printer control panel Repeating an image on one Canceling copy jobs Scanning to a local or network computer ScanningTips for scanning Scanning photos into an editing application Using the printer control panelScanning to a flash drive or memory card Scanning documents into an editing application Using the printer software Scanning directly to e-mail Scanning FAQHow can I improve the quality of a scan? How do I scan in black and white? Why am I being asked for a PIN? Canceling scan jobsWhat is an application list, and how do I update it? Updating the application list Wireless network compatibility Installing the printer on a wireless networkNetworking Supported network security options Printing a network setup Interpreting the colors of the Wi-Fi indicator light Installing the printer on a wireless networkInstalling the printer on other computers Adding the printer to your wireless network Special wireless installation instructionsAssigning a static IP address Before you begin Changing wireless settings after installation Advanced wireless setupCreating an ad hoc wireless network Windows Vista Windows XP Windows Adding a printer to an existing ad hoc wireless network Using the printer wirelessly Switching between USB and wireless connections Windows onlyUsing the printer locally USB Sharing a printer in a Windows environment What is Wi-Fi Protected Setup? Networking FAQ What is an SSID? Where do I find my WEP key or WPA passphrase?Where do I find my SSID? What is a network? Wireless network examples How are home networks configured? Scenario 2 Wireless network with Internet access Why do I need an installation cable? How are infrastructure and ad hoc networks different? How do I attach the installation cable? Requirements for all devices Finding the signal strength Remove Obstacles Between the Access Point and the Printer How can I improve wireless signal strength?Arrange the Network to Reduce Signal Absorption Remove Sources of Interference What is a MAC address? How do I find the MAC address? What is an IP address? What is a key index? What is TCP/IP?How to locate a printer IP address How do I locate IP addresses? Maintaining ink cartridges Maintaining the printerChecking ink levels Aligning the printhead Cleaning the printhead nozzles Cleaning the exterior of the printer Cleaning the scanner glass Using the Service Center to solve printer problems TroubleshootingIf Troubleshooting does not solve your problem Setup troubleshooting Change the Language Using the Printer Menus Printhead errorIncorrect language appears on the display Remove and Reinsert the Printhead Software did not install Print job does not print or is missing pages Reconnect the Printer Power SupplyCheck the USB Connection Make Sure the INK Cartridges are Inserted Correctly Make Sure the Printer is not in Power Saver Mode Remove and Reinstall the Printer SoftwarePrinter is printing blank pages Printer is busy or does not respond Cannot delete documents from the print queue Jams and misfeeds troubleshootingCannot print through USB Paper jam in the printer Paper or specialty media misfeeds Paper jam in the paper supportCheck Paper Condition Check Paper Loading Streaks or lines on printed image Print troubleshootingPoor quality at the edges Computer slows down when printing Copy and scan troubleshootingPrint speed is slow Maximize Computer Processing Speed Scanner unit does not close Copier or scanner does not respondPoor copy or scanned image quality Partial copies or scans of documents or photos Memory card troubleshooting checklist Memory card troubleshootingScan was not successful Scanning takes too long or freezes the computer Cannot print documents from a memory card or flash drive Nothing happens when a memory card is insertedReinsert the Memory Card Check the Network Connection Wireless troubleshooting checklist Wireless troubleshooting Move Your Access Point Away from Other Electronic Devices Resetting the wireless settings to factory defaultsCannot print over wireless network Disconnect from VPN Session Check Your WEP KEY or WPA Passphrase Continue button is unavailable Cannot print and there is a firewall on the computer TRY Running the Installer Again Check Power Wi-Fi indicator light is not litAllow the Wireless Installation to Complete Enable the Printer Check Security Keys Select the Wireless PortCheck Network Name Move Your Access Point to Minimize Interference Make Sure the Access Point is onMove Your Printer Check MAC Address Ping the Access Point to Make Sure the Network is Working Make Sure Your Computer can Communicate with the Printer Configure the Printer for Wireless Access Again Wireless print server not installed Make Sure the Wireless Port is Selected How to locate a printer IP address 100 Resolving intermittent wireless communications issuesMake Sure Bidirectional Communication is Enabled 101 Check for Wireless Adapter Updates Check for Known Issues with the Wireless Router102 Change ALL Network Devices to the Same Type 103 Index 104 Dpof 105 Ssid 106 VPN 107

Dell V310 manual Troubleshooting, 103

Models: V310

Troubleshooting

103