Dell V310 Memory card troubleshooting

Scan was not successful

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CHECK THE USB CONNECTION

1Check the USB cable for any obvious damage. If the cable is damaged, then use a new one.

2Firmly plug the square end of the USB cable into the back of the printer.

3Firmly plug the rectangular end of the USB cable into the USB port of the computer.

The USB port is marked with a USB symbol.

RESTART THE COMPUTER

Scanning takes too long or freezes the computer

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

CLOSE OTHER SOFTWARE PROGRAMS THAT ARE NOT BEING USED

USE A LOWER SCANNING RESOLUTION

Cannot scan to a computer over a net work

If the "Before you troubleshoot" checklist does not solve the problem, then try one or more of the following:

MAKE SURE THE PRINTER AND THE DESTINATION COMPUTER ARE CONNECTED TO THE SAME

NETWORK

MAKE SURE THE PRINTER SOFTWARE IS INSTALLED ON THE DESTINATION COMPUTER

Memory card troubleshooting

•“Memory card troubleshooting checklist” on page 86

•“Nothing happens when a memory card is inserted” on page 87

•“Cannot print documents from a memory card or flash drive” on page 87

•“Photos do not transfer from a memory card acr oss a wireless network” on page 87

Memory card troubleshooting che cklist

Before you troubleshoot, use the following checklist to solve most memory card problems:

•Make sure that the me mory card you are using can be used in the print er.

•Make sure you insert t he memory card into the correct slot.

•Make sure th e memory card is not damag ed.

•Make sure memory ca rd contains supported fi le types.

Troubleshooting

86

Contents

Main Page Contents Maintaining the printer.... ................... .................. ................... .......73 Troubleshooting............. ..................... ....................... ..................... .76 Page Safety information About your printer Thank you for choosing this printer! Minimizing your printer's environmental impact Conserving energy Conserving paper Finding information about the printer Publications Page Understanding the parts of the printer About your printer About your printer Ordering and replacing supplies Replacing ink cartridges 4 5 Ordering ink cartridges Recycling Dell products Using the printer control panel buttons and menus Using the printer control panel The following diagrams explain the sections o f the printer control panel: Using the printer con trol panel buttons and menus Page Using the printer menus Changing temporary settings into new default settings To change the temporary setting s into new default settings To disable the settings timeout feature Changing the Power Saver timeout Resetting to factory settings Using the printer control panel men us Using a button combination (if you c annot read the current language) Saving energy with Eco-Mode Page Using the printer software Minimum system requirements Supported operating systems Using the Windows printer software Page Updating the printer software (Windows only) Checking for software updates Reinstalling the printer software Uninstalling the printer softw are Installing the printer software Loading paper and original documents Loading paper Page Saving paper default settings 2 a b c a b c Loading original documents on the scanner glass Printing Tips for printing Printing basic documents Printing a document Collating printed copies Printing pages in reverse order Printing multiple pages on one shee t Printing documents from a mem ory card or flash drive If the printer is u sing a USB connection If the printer is using a Wireless connection (selected models only) Printing specialty documents Printing envelopes Printing labels Tips on loading label sheets Printing on custom-size paper Printing on both sides of the paper (duplexing) manually Page Working with photos Using a memory card or flash drive with the printer 1 2 Supported memory cards and fil e types Printing photos using the printer control panel 1 2 3 4 5 Printing photos from a memory device using the printer softwa re If the printer is u sing a USB connection If the printer is using a Wireless connection (selected models only) Printing photos from a PictBridge-e nabled digital camera Printing photos from a memory de vice using the proof sheet Printing photos from a digital c amera using DPOF Printing from a Bluetooth-enabled device Setting up a connection between your printer and a Bluetooth-enabled device Page Setting the Bluetooth security level Printing from a Bluetooth-enab led device Managing print jobs Setting your printer as the default printer Changing the printing mode Changing the printing mode f or a single print job Pausing print jobs Resuming print jobs Canceling print jobs Copying Tips for copying Making copies Copying photos Enlarging or reducing images Adjusting copy quality Making a copy lighter or darker Collating copies using the printer control panel Repeating an image on one page Copying multiple pages on one sheet Making a duplex copy manually Canceling copy jobs Scanning Tips for scanning Scanning to a local or network computer Scanning to a flash drive or memory card Scanning photos into an editing application Using the printer control panel Using the printer software Scanning documents into an editing application Scanning directly to e-mail Scanning to a PDF Scanning FAQ How can I improve the quality of a scan? How do I scan in black and white? Canceling scan jobs Networking Installing the printer on a wireless network Wireless network compatibility Supported network security o ptions No Security Printing a network setup page Information you will need to se t up the printer on a wireless network Installing the printer on a wireless network Installing the printer on other com puters Interpreting the colors of the Wi-F i indicator light Special wireless installation instructions Before you begin Adding the printer to your wir eless network Assigning a static IP address Changing wireless settings af ter installation Advanced wireless setup Creating an ad hoc wireless network In Windows Vista In Windows XP In Windows 2000 Adding a printer to an existing ad hoc wireless network Configuring the printer wirelessly using WPS (Wi-Fi Protected Setup) Switching between USB and wireles s connections (Windows only) Using the printer wire lessly Using the printer local ly (USB) Sharing a printer in a Windows e nvironment Networking FAQ What is Wi-Fi Protected Setup? Where do I find my WEP key or WPA passphrase? What is an SSID? Where do I find my SSID? What is a network? How do I find out what type of secu rity my network is using? How are home networks configure d? Wireless network ex amples Why do I need an installation cable? How do I attach the installation c able? 1 2 3 How are infrastructure and ad hoc networks different? Finding the signal strength How can I improve wireless signa l strength? MOVE THE PRINTER CLOSER TO THE WIRELESS ACCESS POINT/WIRELESS ROUTER REMOVE OBSTACLES BETWEEN THE ACCESS POINT AND THE PRINTER REMOVE SOURCES OF INTERFERENCE ARRANGE THE NETWORK TO REDUCE SIGNAL ABSORPTION How can I make sure my computer and printer are connected to the same wireless network? Can I use my printer on a USB and a network connection at the same time? What is a MAC address? How do I find the MAC address? What is an IP address? What is TCP/IP? How do I locate IP addresses? 1 2 4 How to locate a printer IP address Maintaining the printer Maintaining ink cartridges Checking ink levels Aligning the printhead Cleaning the printhead nozzles Cleaning the exterior of the printer Cleaning the scanner glass Troubleshooting Before you troubleshoot Using the Service Center to solve printer problems If Troubleshooting does not solve your problem Setup troubleshooting Incorrect language appears on the display C HANGE THE LANGUAGE USING THE PRINTER C HANGE THE LANGUAGE USING A BUTTON COMBINATION ( IF YOU CANNOT READ THE Printhead error REMOVE AND REINSERT THE PRINTHEAD Software did not install MAKE SURE THAT YOUR COMPUTER MEETS THE MINIMUM SYSTEM REQUIREMENTS LISTED ON TEMPORARILY DISABLE SECURITY PROGRAMS IN WINDOWS BEFORE INSTALLING THE SOFTWARE The USB port is marked with a USB symbol. Print job does not print or is mis sing pages MAKE SURE THE INK CARTRIDGES ARE INSERTED CORRECTLY 1 2 The cartridges should click firmly into the mat ching color slot of the printh ead. 3 Printer is printing blank pages REINSTALL THE INK CARTRIDGES AND DEEP CLEAN AND ALIGN THE PRINTHEAD 1 2 3 4 5 6 Jams and misfeeds troubleshooting Paper jam in the printer 1 2 3 Paper jam in the paper support 1 2 3 Paper or specialty media misfe eds C HECK PAPER Print troubleshooting Poor quality at the edges of the page C HECK MINIMUM PRINT Copy and scan troubleshooting Copier or scanner does not resp ond SET YOUR PRINTER AS THE DEFAULT PRINTER Scanner unit does not close 1 2 3 Poor copy or scanned image quality Memory card troubleshooting Memory card troubleshooting che cklist Nothing happens when a memory card is inserted REINSERT THE MEMORY CARD C HECK THE NETWORK Cannot print documents from a m emory card or flash drive C HECK THE NETWORK Wireless troubleshooting Wireless troubleshooting checklis t Resetting the wireless settin gs to factory defaults 2 3 4 Cannot print over wireless netw ork MAKE SURE YOUR COMPUTER IS CONNECTED TO YOUR WIRELESS ACCESS POINT (WIRELESS C HECK YOUR WEP KEY OR WPA D ISCONNECT FROM VPN C HECK YOUR ADVANCED SECURITY The Continue button is unavailable C HECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON MAKE SURE THAT THE USB PORT ON THE COMPUTER IS WORKING TRY RUNNING THE INSTALLER AGAIN C HECK THAT YOUR COMPUTER IS ABLE TO ACKNOWLEDGE USB ACTIVITY ON THE USB Cannot print and there is a fire wall on the computer Wi-Fi indicator light is not lit CHECK POWER Wi-Fi indicator light is green but the printer does not print (Windows only) ALLOW THE WIRELESS INSTALLATION TO COMPLETE E NABLE THE SELECT THE WIRELESS PRINTER SELECT THE WIRELESS PORT Wi-Fi indicator light is still orange C HECK NETWORK C HECK SECURITY If you are using WPA security MOVE YOUR PRINTER C HECK MAC Wi-Fi indicator light is blinking orange during installation MAKE SURE THE ACCESS POINT IS ON MOVE YOUR ACCESS POINT TO MINIMIZE INTERFERENCE C HECK YOUR WEP KEY OR WPA C HECK MAC PING THE ACCESS POINT TO MAKE SURE THE NETWORK IS WORKING MAKE SURE YOUR COMPUTER CAN COMMUNICATE WITH THE PRINTER CONFIGURE THE PRINTER FOR WIRELESS ACCESS AGAIN 1 2 3 4 5 6 Wireless print server not installed C HECK Communication not available message displays when printing wirelessly MAKE SURE YOUR COMPUTER AND PRINTER HAVE VALID IP ADDRESSES FOR THE NETWORK 2 MAKE SURE THE WIRELESS PORT IS SELECTED MAKE SURE BIDIRECTIONAL COMMUNICATION IS ENABLED 2 4 5 6 7 8 Communication with printer lost w hen connected to Virtual Private Network (VPN) Resolving intermittent wireless communications issue s E LIMINATE NETWORK E LIMINATE SOURCES OF C HANGE THE CHANNEL THE WIRELESS ROUTER C ONFIGURE THE WIRELESS C HECK FOR KNOWN ISSUES WITH THE WIRELESS C HECK FOR WIRELESS ADAPTER C HANGE ALL NETWORK DEVICES TO THE SAME PURCHASE A NEW ROUTER Index A B C D E F G H I P R S T U V W