Troubleshooting, Before you troubleshoot | Dell V310 instruction

Troubleshooting

Before you troubleshoot

Use this checklist to solve most printer problems:

•Make sure the power cord is plugged into the printer and into a working electrical outlet.

•Make sure the printer is not plugged into any surge protectors, uninterrupted power supplies, or extension cords.

•Make sure the printer is turned on.

•Make sure the printer is securely connected to the host computer, print server, or other network access point.

•Check the printer for error messages, and resolve any errors.

•Check for paper jam messages, and clear any jams.

•Check the ink cartridges, and install new cartridges if necessary.

•Use the Service Center to locate and solve the problem (Windows only).

•Turn the printer off, wait about 10 seconds, and then turn the printer back on.

Using the Service Center to solve printer problems

The Service Center provides step-by-step troubleshooting help and contains links to printer maintenance tasks and customer support.

To open the Service Center, use one of these methods:

Method 1

If it appears on an error message dialog, click the For

additional assistance, use the Service Center link.

Method 2

1Click or Start.

2Click All Programs or Programs, and then select the printer program folder from the list.

3Select Printer Home.

4From the Support tab, select Service Center.

If Troubleshooting does not solve your problem

Visit our Web site at support.dell.com to find the following:

•Live online technical support

•Contact numbers for telephone technical support

Setup troubleshooting

•“Incorrect language appears on the display” on page 77

•“Printhead error” on page 77

•“Software did not install” on page 78

•“Print job does not print or is missing pages” on page 79

Troubleshooting

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Dell V310 manual Troubleshooting, Before you troubleshoot, Using the Service Center to solve printer problems

Contents

Dell V310 Series Users Guide April Trademarks Contents Copying Scanning Troubleshooting 103Page Safety information Thank you for choosing this printer About your printerMinimizing your printers environmental impact Finding information about the printer Recycling Product Information Guide Understanding the parts of the printer Use About your printer Ordering and replacing supplies Replacing ink cartridges Ordering ink cartridges Recycling Dell products Select Printer Home Using the printer control panel buttons and menus Using the printer control panel Using the printer control panel buttons and menus Using the printer menus Copy menu Changing temporary settings into new default settings Setup menu To change the temporary settings into new default settings Changing the Power Saver timeoutTo disable the settings timeout feature Using the printer control panel menus Resetting to factory settingsSaving energy with Eco-Mode Page Using the printer software Using the Windows printer softwareSoftware installed during printer installation Minimum system requirements Using the printer software Reinstalling the printer software Checking for software updatesUninstalling the printer software Installing the printer software Loading paper and original documents Loading paper Sheets of heavyweight matte paper Saving paper default settings Loading original documents on the scanner glass Printing Tips for printingPrinting basic documents Printing a document Printing multiple pages on one sheet Printing pages in reverse orderPrinting documents from a memory card or flash drive Printing specialty documents If the printer is using a USB connectionPrinting envelopes Printing on both sides of the paper duplexing manually Printing labelsPrinting on custom-size paper Tips on loading label sheetsPage Using a memory card or flash drive with the printer Working with photos Printing photos using the printer control panel Supported memory cards and file types If the printer is using a USB connection Printing photos from a PictBridge-enabled digital camera Camera detected. Press OK to change settings Printing photos from a memory device using the proof sheet Printing from a Bluetooth-enabled device Printing photos from a digital camera using Dpof Bluetooth Dongle Connected appears on the display Setting the Bluetooth security level Printing from a Bluetooth-enabled device Changing the printing mode Setting your printer as the default printerManaging print jobs Pausing print jobs Canceling print jobsChanging the printing mode for a single print job Resuming print jobs Tips for copying CopyingMaking copies Copying photos Adjusting copy qualityEnlarging or reducing images Collating copies using the printer control panel Making a copy lighter or darker Repeating an image on one Canceling copy jobs Tips for scanning ScanningScanning to a local or network computer Scanning to a flash drive or memory card Using the printer control panelScanning photos into an editing application Using the printer software Scanning documents into an editing application Scanning FAQ Scanning directly to e-mailHow can I improve the quality of a scan? How do I scan in black and white? Canceling scan jobs Why am I being asked for a PIN?What is an application list, and how do I update it? Updating the application list Installing the printer on a wireless network Wireless network compatibilityNetworking Supported network security options Printing a network setup Installing the printer on other computers Installing the printer on a wireless networkInterpreting the colors of the Wi-Fi indicator light Special wireless installation instructions Adding the printer to your wireless networkAssigning a static IP address Before you begin Advanced wireless setup Changing wireless settings after installationCreating an ad hoc wireless network Windows Vista Windows XP Adding a printer to an existing ad hoc wireless network Windows Switching between USB and wireless connections Windows only Using the printer wirelesslyUsing the printer locally USB Sharing a printer in a Windows environment Networking FAQ What is Wi-Fi Protected Setup? Where do I find my WEP key or WPA passphrase? What is an SSID?Where do I find my SSID? What is a network? How are home networks configured? Wireless network examples Why do I need an installation cable? Scenario 2 Wireless network with Internet access How do I attach the installation cable? How are infrastructure and ad hoc networks different? Finding the signal strength Requirements for all devices How can I improve wireless signal strength? Remove Obstacles Between the Access Point and the PrinterArrange the Network to Reduce Signal Absorption Remove Sources of Interference What is a MAC address? What is an IP address? How do I find the MAC address? What is TCP/IP? What is a key index?How to locate a printer IP address How do I locate IP addresses? Maintaining the printer Maintaining ink cartridgesChecking ink levels Aligning the printhead Cleaning the exterior of the printer Cleaning the printhead nozzles Cleaning the scanner glass Troubleshooting Using the Service Center to solve printer problemsIf Troubleshooting does not solve your problem Setup troubleshooting Printhead error Change the Language Using the Printer MenusIncorrect language appears on the display Remove and Reinsert the Printhead Software did not install Reconnect the Printer Power Supply Print job does not print or is missing pagesCheck the USB Connection Make Sure the INK Cartridges are Inserted Correctly Remove and Reinstall the Printer Software Make Sure the Printer is not in Power Saver ModePrinter is printing blank pages Printer is busy or does not respond Jams and misfeeds troubleshooting Cannot delete documents from the print queueCannot print through USB Paper jam in the printer Paper jam in the paper support Paper or specialty media misfeedsCheck Paper Condition Check Paper Loading Poor quality at the edges Print troubleshootingStreaks or lines on printed image Copy and scan troubleshooting Computer slows down when printingPrint speed is slow Maximize Computer Processing Speed Copier or scanner does not respond Scanner unit does not closePoor copy or scanned image quality Partial copies or scans of documents or photos Memory card troubleshooting Memory card troubleshooting checklistScan was not successful Scanning takes too long or freezes the computer Nothing happens when a memory card is inserted Cannot print documents from a memory card or flash driveReinsert the Memory Card Check the Network Connection Wireless troubleshooting Wireless troubleshooting checklist Cannot print over wireless network Resetting the wireless settings to factory defaultsMove Your Access Point Away from Other Electronic Devices Check Your WEP KEY or WPA Passphrase Disconnect from VPN Session Continue button is unavailable TRY Running the Installer Again Cannot print and there is a firewall on the computer Wi-Fi indicator light is not lit Check PowerAllow the Wireless Installation to Complete Enable the Printer Check Network Name Select the Wireless PortCheck Security Keys Make Sure the Access Point is on Move Your Access Point to Minimize InterferenceMove Your Printer Check MAC Address Ping the Access Point to Make Sure the Network is Working Configure the Printer for Wireless Access Again Make Sure Your Computer can Communicate with the Printer Wireless print server not installed How to locate a printer IP address Make Sure the Wireless Port is Selected Make Sure Bidirectional Communication is Enabled Resolving intermittent wireless communications issues100 101 Check for Known Issues with the Wireless Router Check for Wireless Adapter Updates102 Change ALL Network Devices to the Same Type Index 103 104 105 Dpof 106 Ssid 107 VPN