Troubleshooting
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Click OK, and then try to print again.
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Locate the selected port. The selected port has a check beside it in the Port column.
Click the Ports tab.
Right-click the printer, and then select Properties from the menu.
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7 If the Description column of the selected port indicates that it is a USB port, scroll through the list and select the port with Printer Port in the Description column. Check the printer model in the Printer column to make sure you select the right printer port.
In the Start Search or Run box, type control printers. Press Enter, or click OK.
The printer folder opens.
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3Press Enter, or click OK.

The Command Prompt window opens.

4Type ipconfig, and then press Enter.

The IP address appears as four sets of numbers separated by periods, such as 192.168.0.100.

How to locate a printer IP address

You can locate the printer IP address by viewing the printer network setup page.

If the printer and/or the laptop does not have an IP address, or if either has an address of 169.254.x.y (where x and y are any two numbers between 0 and 255):

1Turn off the device that does not have a valid IP address (the laptop, the printer, or both).

2Turn on the device(s).

3Check the IP addresses again.

If the laptop and/or printer still does not receive a valid IP address, there is a problem with your wireless network. Try the following:

Make sure you wireless access point (wireless router) is turned on and is working.

Remove any objects that could be blocking the signal.

Temporarily turn off any unnecessary wireless devices on your network and pause any network-intensive activities, like large file transfers or network games. If the network is too busy, it is possible that the printer is not receiving the IP address within the allowed time.

Make sure your DHCP server, which may also be your wireless router, is working and is configured to assign IP addresses. If you are not sure how to do this, refer to the manual that came with your wireless router for more information.

If the printer and computer have valid IP addresses and the network is operation correctly, continue troubleshooting.

MAKE SURE THE WIRELESS PORT IS SELECTED

Click , or click Start and then click Run.

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Dell V310 manual How to locate a printer IP address, Make Sure the Wireless Port is Selected