Troubleshooting
Before asking for repairs, check the symptoms with the following table.
Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or a problem is not described below.
Symptom | Cause/solution | Reference | |
pages | |||
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| When using DC power supply |
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| • Is 12 V DC power supply connected to the 2P |
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| power supply cable? |
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| → Check whether the connection is appro- |
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| priately established. |
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| • Is the AC adaptor in use compliant with the |
| |
| Specifications? |
| |
| → Check the Specifications regarding AC |
| |
| adaptor. |
| |
Power is not turned on. | When using a PoE device for power supply | 27 | |
|
| ||
| • Are the PoE device and the network cable of |
| |
| the camera connected using a LAN cable? |
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| → Check whether the connection is appro- |
| |
| priately established. |
| |
| • Depending on the PoE device, the power sup- |
| |
| ply will stop when the demanded power |
| |
| exceeds its total power limit for all PoE ports. |
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| → Refer to the operating instructions of the |
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| PoE device in use. |
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