TROUBLESHOOTING YOUR NEW PHONE

QUICK REFERENCE CHART

If your phone is not performing to your expectations, please try these simple steps before calling Uniden customer service at (800) 297-1023.

PROBLEM

SUGGESTION

 

 

The charge light won’t

• Make sure the AC adapter is plugged into the base

come on when the

and wall outlet.

handset is placed in

• Make sure the handset is properly seated in the base.

the base.

• Make sure the charging contacts on the handset and

 

 

base are clean.

 

 

The audio sounds

• Make sure that the base antenna is in a

weak and/or scratchy.

vertical position.

 

• Move the handset and/or base to a different location

 

away from metal objects or appliances and try again.

 

 

Can’t make or

• Check both ends of the base telephone line cord.

receive calls.

• Make sure the AC adapter is plugged into the base

 

 

and wall outlet.

 

• Disconnect the AC adapter for a few minutes, then

 

reconnect it.

 

• Place the handset back on the charging cradle for a

 

few seconds. The status LED blinks indicating that

 

the phone has been reset.

 

 

The handset doesn’t

• The Nickel-Cadmium battery pack may be weak.

ring or receive a page.

Charge the battery on the base for 15-20 hours.

 

• Be sure the antenna in in a vertical position.

 

• The handset may be too far away from the base.

 

Place the base away from appliances or metal objects.

 

• Place the handset back on the charging cradle for a

 

few seconds. The status LED blinks indicating that

 

the phone has been reset.

 

 

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Uniden EXS 9995 manual Quick Reference Chart