Troubleshooting
If your phone is not performing to your expectations, please try these simple steps first.
Symptom | Suggestion |
The status/voice mail LED won’t | • Make sure the AC adapter is plugged into the base and wall outlet. |
illuminate when the handset is | • Make sure the handset is properly seated on the base. |
placed on the base. | • Make sure the charging contacts on the handset and base are clean. |
The audio sounds weak | • Move the handset and/or base to a different location away from metal objects |
and/or scratchy. | or appliances and try again. |
| • Press select/chan to help eliminate background noise. |
| • Make sure that you are not too far from the base. |
Can’t make or receive calls. | • Check both ends of the base telephone line cord. |
| • Make sure the AC adapter is plugged into the base and wall outlet. |
| • Disconnect the AC adapter for a few minutes, then reconnect it. |
| • Change the digital security code (See page 50). |
| • Make sure that you are not too far from the base. |
The handset doesn’t ring or receive | • The battery pack may be weak. Charge the battery on the base unit |
a page. | for |
| • The handset may be too far away from the base unit. |
| • Place the base unit away from appliances or metal objects. |
| • Change the digital security code (See page 50). |
Severe noise interference. | • Keep the handset away from microwave ovens, computers, remote control toys, |
| wireless microphones, alarm systems, intercoms, room monitors, fluorescent lights, |
| and electrical appliances. |
•Move to another location or turn off the source of interference.
The Caller ID does not display.• The handset was picked up before the second ring.
•The call was placed through a switchboard.
•Call your local telephone company to verify your Caller ID service is current.
The handset doesn’t communicate • Change the digital security code (See page 50).
with the base or the other handset. • Make sure that you registered the second handset.
The second handset can’t join• Only one handset at a time can talk with an outside caller. To allow a different
the conversation. | handset to talk to the caller, transfer the call to the other handset. |
If you still have a problem. | • Call our customer hotline at |
[ 54 ] T R O U B L E S H O O T I N G
