10-1
v1.2, June 2008
Chapter 10Troubleshooting
This chapter provides troubleshooting tips and information for your ProSafe Dual WAN Gigabit
Firewall with SSL & IPsec VPN. After each problem description, instructions are provided to help
you diagnose and solve the problem.
This chapter contains the following sections:
•“Basic Functions” on page 10-1
•“Troubleshooting the Web Configuration Interface” on page10-3
•“Troubleshooting the ISP Connection” on page10-4
•“Troubleshooting a TCP/IP Network Using a Ping Utility” on page10-5
•“Restoring the Default Configuration and Password” on page 10-7
•“Problems with Date and Time” on page 10-7
•“Using the Diagnostics Utilities” on page 10-8

Basic Functions

After you turn on power to the VPN firewall, the following sequence of events should occur:
1. When power is first applied, verify that the PWR LED is on.
2. After approximately two minutes, verify that:
a. The TEST LED is not lit.
b. The LAN port LINK/ACT LEDs are lit for any local ports that are connected.
c. The WAN port LINK/ACT LEDs are lit for any WAN ports that are connected.
If a port’s LINK/ACT LED is lit, a link has been established to the connected device. If a LAN
port is connected to a 1000 Mbps device, verify that the port’s SPEED LED is green. If the
port is 100 Mbps, the LED will be amber. If the port is 10 Mbps, the LED will be off.
If any of these conditions does not occur, refer to the appropriate following section.