Handling an Incoming Sohva | Vertical Communications GCA70-248

Answering Calls

GCA70-248

Receiving Subdued Off-Hook

Voice Announcements (SOHVA)

Handling an Incoming SOHVA

SOHVA allows an intercom caller to break into your call by making an announce- ment through your handset receiver. The distant party that you are currently talking to cannot hear the announcement made by the SOHVA caller.

To respond to a SOHVA verbally (not available on 8112N),

1.PRESS AND HOLD MUTE.

2.SPEAK into handset. Distant party cannot hear your response.

3.RELEASE MUTE after response is complete to return to distant party.

To respond to a SOHVA nonverbally through Response Messaging (if announcing station has an LCD Speakerphone),

NOTE: For instructions on programming a dedicated RESPONSE

MESSAGE button at your station, see page 50.

1.PRESS programmed RESPONSE MESSAGE button. (Message appears in the display of the telephone making the SOHVA).

2.CONTINUE your current call with distant party. (SOHVA caller is automatically disconnected from your telephone. If caller is not sending from an LCD Speakerphone, no message is sent and call is disconnected.)

To respond to a SOHVA by blocking (see below for more information),

1.PROGRAM Voice Announce Block when you hear SOHVA tone. (SOHVA call is disconnected).

NOTE: A station that is currently active in speakerphone mode CAN NOT respond to a SOHVA. When a SOHVA tone is received, you must lift the handset before responding as detailed above.

20	Non-LCD Speakerphone Station User’s Guide

Image 28

Vertical Communications GCA70-248 manual Receiving Subdued Off-Hook Voice Announcements Sohva, Handling an Incoming Sohva

Contents

Page This User’s Guide is for the following system DSU II Digital Expandable Systems About This Book Introduction Contents GCA70-248 Contents Advanced Call Handling Glossary Contents GCA70-248 Non-LCD Speakerphone Station User’s Guide Setting Up Your Station Welcome To adjust the pedestal Models 8212S and 8212N only Positioning Your Station Setting a Personal Ringing Tone Setting Volume LevelsTo select one of the ring tones, proceed as follows To set the ringer loudness level When you hear outside ringing two long bursts When you hear intercom ringing two short burstsAnswering and Making Calls To set the speaker and handset loudness levels To dial an outside number manually To dial an intercom number manually Understanding the Basic Functions Message-Waiting LightMicrophone Opening not available on 8112N and 8212N Speaker not available on 8112N and 8212N Impact 8112N-** Telephone Your Station’s Buttons Tap Button TAP Transfer/Conference Button TRNS/CONF Next to a fixed feature or programmable feature button Your Station’s Display LightsNext to a line button Above the Mute button Next to Intercom button Above the Hold buttonNext to the Message button SCS Series Models only Above the Speaker button Supported Telephone Models Models Exceptions Answering Outside Calls Night Transferred Calls Line Access From Any Station When you hear an intercom tone followed by a caller’s voiceWhen you hear ringing Answering Intercom Calls To enable DND, choose one of the following To disable DNDDo Not Disturb Condition To override a do not disturb condition at another telephone Exclusive Hold Holding CallsHandling Hold Recalls Directed Hold If a held line is recalling, choose one of the followingTo place a call on hold at another telephone directed hold You can pick this call back up if you need to. To do this Call Pickup Group Call PickupDirected Call Pickup Pickup For Monitored Stations To monitor another telephone Handling an Incoming Sohva Receiving Subdued Off-Hook Voice Announcements SohvaTo respond to a Sohva verbally not available on 8112N To block all voice-announced calls Voice Announce BlockingTo unblock all voice-announced calls Page To dial an outside number using your prime line Making Outside Calls Making Intercom Calls To manually cause the other telephone to ring tone callingTo tone call automatically To voice announce manually Automatic Dialing Redial Last-Dialed Number RedialingAutomatic Redialing Make a Sohva announcement using the Sohva button as follows Sending Subdued Off-Hook Voice Announcements SohvaRedial Programming Storing Numbers To permanently store a number you’ve just dialed Busy or Idle Station, Automatic Callback Camping On OptionsBusy Station, Wait For An Answer Call Waiting To camp on when you hear a busy signal Busy No Answer Paging If your system provides an external paging unitIf your system provides all-call or zone paging To make a reply to a Meet-Me To cancel line group queuing Waiting for a Line QueuingTo queue for a line group To queue for a line that appears on your telephone Call Transferring Screened Call TransfersIf the intercom party is busy or does not answer Answer call Unscreened Call Transfers To transfer an unscreened call to another system telephone Conferencing Creating a Conference Call Unsupervised Conference Calls Managing a Conference Call To cancel intercom and prime line call forwarding To cancel all call forwardingCall Forwarding Forwarding a Call To deactivate the Cfos feature To activate the Cfos featureCall Forward Outside System Cfos Call Parking Handling Park RecallsTo answer a park recall To place a park recall on hold at your station To re-park a park recall and restart the park timer ANSWER/RETRIEVE call To enter account code on an incoming call Account CodesTo enter account code on an outgoing call To turn on message light Station-To-Station Message DeliveryTo turn off message light To turn message on LCD Message DeliveryTo turn off message and your intercom light Assist Button Message Delivery To send a message for assistance To turn on the message waiting light at an idle telephone Message Waiting Light and MessagingTo receive a message at an alert Programming DSS Numbers Autodial And Speed Dial Numbers Speed Dial Numbers Personal Speed Dial Numbers Feature Buttons To manually store an access code Special Purpose Feature Buttons Response Message ButtonTransfer Button Subdued Off-Hook Voice Announce Sohva Button Group Listening Button Automatic Redial ButtonTo program a Sohva button To program a group listening button Assist Button To program an assist button To access a system line group Line Groups Volume Control Setting Current Volume Level To mute your station Muting Your Station not available on 8112NTo speak to the distant party Default Volume Control To turn the music on Background Music Not available on 8112N or 8212NTo turn the music off To disable a Tracker Pager at your station To enable a Tracker Pager at your stationTracker Paging System Answer call and Press TRNS/CONF Retrieve call Automatic Set Relocation Data Interface Unit To select the IST device if the Data light is off DSS/BLF Console Operation Accessing The DSS/BLF Console Button Levels Level access buttonsPage Feature Access Codes Feature Access Codes GCA70-248 + to Tracker Pager Account Code All-Call PagingAssist Button Attendant Class Of Service COS Programming Block ProgrammingButton Query Call Forward Direct Inward System Access Disa Data Interface Unit DIUDepartmental Station Operation Dial By Name Hookswitch Tie LinesExclusive Hold Handsfree Answer Inhibit Last Number Redialing Line GroupsLine Queuing Meet-Me Answer Pulse/Tone Switching PagingPrime Line Privacy Service Observing System Alarm ReportingScreened Call Transfer Speed Dialing Tracker Pager Unscreened Call TransferUnsupervised Conference Voice call Speakerphone Characteristics Speakerphone User Guidelines Speakerphone Characteristics GCA70-248 Index Index GCA70-248 TRNS/CNF Index GCA70-248 Non-LCD Speakerphone Station User’s Guide CCB 15B