Advanced Call Handling | Vertical Communications GCA70-248 instruction

Contents

GCA70-248

4	Advanced Call Handling . . . . . . . . . . . . 31
	Waiting for a Line (Queuing) . . . . . . . . . . . 31
	Call Transferring . . . . . . . . . . . . . . . . . 32
	Conferencing . . . . . . . . . . . . . . . . . . . 34
	Call Forwarding . . . . . . . . . . . . . . . . . . 36
	Call Parking . .	. . . . . . . . . . . . . . . . . . 38
	Account Codes	. . . . . . . . . . . . . . . . . . 40

5 Nonverbal Messaging . . . . . . . . . . . . . . 41

Station-To-Station Message Delivery . . . . . . . 41

LCD Message Delivery . . . . . . . . . . . . . . 42

Assist Button Message Delivery . . . . . . . . . 43

Message Waiting Light and Messaging . . . . . . 44

6 Programming . . . . . . . . . . . . . . . . . . 45

DSS Numbers . . . . . . . . . . . . . . . . . . . 45

Autodial And Speed Dial Numbers . . . . . . . . 46

Feature Buttons . . . . . . . . . . . . . . . . . . 49

Special Purpose Feature Buttons . . . . . . . . . 50

Assist Button . . . . . . . . . . . . . . . . . . . 52

7	Other Advanced Features . . . . . . . . . . . 53
	Line Groups . . . . . . . . . . . . . . . . . . . . 53
	Volume Control . . . . . . . . . . . . . . . . . . 54
	Default Volume Control . . . . . . . . . . . . . . 56
	Background Music
	(not available on 8112N or 8212N) . . . . . . . . 57
	Tracker Paging System . . . . . . . . . . . . . . 58
	Automatic Set Relocation . . . . . . . . . . . . . 60
	Data Interface Unit	. . . . . . . . . . . . . . . . 61
	DSS/BLF Console Operation . . . . . . . . . . . 62
A	Feature Access Codes	. . . . . . . . . . . . . 65

iv	Non-LCD Speakerphone Station User’s Guide

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Vertical Communications GCA70-248 manual Advanced Call Handling

Contents

Page This User’s Guide is for the following system DSU II Digital Expandable Systems About This Book Introduction Contents GCA70-248 Contents Advanced Call Handling Glossary Contents GCA70-248 Non-LCD Speakerphone Station User’s Guide Setting Up Your Station Welcome To adjust the pedestal Models 8212S and 8212N only Positioning Your Station To select one of the ring tones, proceed as follows Setting a Personal Ringing ToneSetting Volume Levels To set the ringer loudness level Answering and Making Calls When you hear outside ringing two long burstsWhen you hear intercom ringing two short bursts To set the speaker and handset loudness levels To dial an outside number manually To dial an intercom number manually Microphone Opening not available on 8112N and 8212N Understanding the Basic FunctionsMessage-Waiting Light Speaker not available on 8112N and 8212N Impact 8112N-** Telephone Your Station’s Buttons Tap Button TAP Transfer/Conference Button TRNS/CONF Next to a line button Next to a fixed feature or programmable feature buttonYour Station’s Display Lights Above the Mute button Next to the Message button SCS Series Models only Next to Intercom buttonAbove the Hold button Above the Speaker button Supported Telephone Models Models Exceptions Answering Outside Calls When you hear ringing Night Transferred Calls Line Access From Any StationWhen you hear an intercom tone followed by a caller’s voice Answering Intercom Calls Do Not Disturb Condition To enable DND, choose one of the followingTo disable DND To override a do not disturb condition at another telephone Holding Calls Exclusive HoldHandling Hold Recalls To place a call on hold at another telephone directed hold Directed HoldIf a held line is recalling, choose one of the following You can pick this call back up if you need to. To do this Directed Call Pickup Call PickupGroup Call Pickup Pickup For Monitored Stations To monitor another telephone Receiving Subdued Off-Hook Voice Announcements Sohva Handling an Incoming SohvaTo respond to a Sohva verbally not available on 8112N Voice Announce Blocking To block all voice-announced callsTo unblock all voice-announced calls Page To dial an outside number using your prime line Making Outside Calls To tone call automatically Making Intercom CallsTo manually cause the other telephone to ring tone calling To voice announce manually Automatic Dialing Redialing Redial Last-Dialed NumberAutomatic Redialing Redial Programming Storing Numbers Make a Sohva announcement using the Sohva button as followsSending Subdued Off-Hook Voice Announcements Sohva To permanently store a number you’ve just dialed Camping On Options Busy or Idle Station, Automatic CallbackBusy Station, Wait For An Answer Call Waiting To camp on when you hear a busy signal Busy No Answer If your system provides all-call or zone paging PagingIf your system provides an external paging unit To make a reply to a Meet-Me To queue for a line group To cancel line group queuingWaiting for a Line Queuing To queue for a line that appears on your telephone If the intercom party is busy or does not answer Call TransferringScreened Call Transfers Answer call Unscreened Call Transfers To transfer an unscreened call to another system telephone Conferencing Creating a Conference Call Unsupervised Conference Calls Managing a Conference Call Call Forwarding To cancel intercom and prime line call forwardingTo cancel all call forwarding Forwarding a Call To activate the Cfos feature To deactivate the Cfos featureCall Forward Outside System Cfos To answer a park recall Call ParkingHandling Park Recalls To place a park recall on hold at your station To re-park a park recall and restart the park timer ANSWER/RETRIEVE call Account Codes To enter account code on an incoming callTo enter account code on an outgoing call Station-To-Station Message Delivery To turn on message lightTo turn off message light LCD Message Delivery To turn message onTo turn off message and your intercom light Assist Button Message Delivery To send a message for assistance Message Waiting Light and Messaging To turn on the message waiting light at an idle telephoneTo receive a message at an alert Programming DSS Numbers Autodial And Speed Dial Numbers Speed Dial Numbers Personal Speed Dial Numbers Feature Buttons To manually store an access code Transfer Button Special Purpose Feature ButtonsResponse Message Button Subdued Off-Hook Voice Announce Sohva Button To program a Sohva button Group Listening ButtonAutomatic Redial Button To program a group listening button Assist Button To program an assist button To access a system line group Line Groups Volume Control Setting Current Volume Level Muting Your Station not available on 8112N To mute your stationTo speak to the distant party Default Volume Control Background Music Not available on 8112N or 8212N To turn the music onTo turn the music off To enable a Tracker Pager at your station To disable a Tracker Pager at your stationTracker Paging System Answer call and Press TRNS/CONF Retrieve call Automatic Set Relocation Data Interface Unit To select the IST device if the Data light is off DSS/BLF Console Operation Accessing The DSS/BLF Console Button Levels Level access buttonsPage Feature Access Codes Feature Access Codes GCA70-248 + to Tracker Pager Assist Button Account CodeAll-Call Paging Attendant Button Query Class Of Service COS ProgrammingBlock Programming Call Forward Departmental Station Operation Direct Inward System Access DisaData Interface Unit DIU Dial By Name Exclusive Hold HookswitchTie Lines Handsfree Answer Inhibit Line Queuing Last Number RedialingLine Groups Meet-Me Answer Prime Line Pulse/Tone SwitchingPaging Privacy Screened Call Transfer Service ObservingSystem Alarm Reporting Speed Dialing Unsupervised Conference Tracker PagerUnscreened Call Transfer Voice call Speakerphone Characteristics Speakerphone User Guidelines Speakerphone Characteristics GCA70-248 Index Index GCA70-248 TRNS/CNF Index GCA70-248 Non-LCD Speakerphone Station User’s Guide CCB 15B