Screened Call Transfer, Station | Vertical Communications GCA70-248

GCA70-248

Glossary

Screened Call Transfer

Allows users to first announce and then transfer both line and intercom calls from one station or group to another.

Service Observing

Class of service programming option allows users to enter an in-progress call in an unannounced muted mode to monitor the call.

Speed Dialing

Autodialing using the keypad buttons. Speed dialing can be station calls (personal and accessed by only one specific user) or system calls (numbers used and accessed by anyone in the system).

Station

A single system telephone with an individual identity and feature set assigned by the programmer.

Station Message Detail Accounting (SMDA)

Station message detail accounting provides a record of the incoming and outgoing calls handled by the system on selected lines. This record provides information for accounting and traffic analysis studies.

Subdued Off-Hook Voice Announce (SOHVA)

A private announcement that can be made to a busy party which they hear through the receiver of their handset.

System Alarm Reporting

Allows you to view (through the LCD telephone screen) the various system alarms and the stations with which those alarms are associated.

System Speed Dial

System speed dialing provides system users with a repertory of up to 500 numbers that they can dial from any telephone in the system. The installer or the attendant is responsible for storing the system speed dial numbers.

T

TAP (Flash/Recall)

Depending on your system’s programming, this button gives you a fresh dial tone or activates a hookflash.

Toll Restriction

Class of service feature by which the system allows or denies outgoing calls to selected users over selected lines.

Tone Call

A ringing intercom call.

Non-LCD Speakerphone Station User’s Guide

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Vertical Communications GCA70-248 Screened Call Transfer, Service Observing, Speed Dialing, Station, System Speed Dial

Contents

Page DSU II Digital Expandable Systems This User’s Guide is for the following system Introduction About This Book Contents GCA70-248 Contents Advanced Call Handling Glossary Contents GCA70-248 Non-LCD Speakerphone Station User’s Guide Welcome Setting Up Your Station Positioning Your Station To adjust the pedestal Models 8212S and 8212N only To set the ringer loudness level Setting a Personal Ringing ToneSetting Volume Levels To select one of the ring tones, proceed as follows To set the speaker and handset loudness levels When you hear outside ringing two long burstsWhen you hear intercom ringing two short bursts Answering and Making Calls To dial an intercom number manually To dial an outside number manually Speaker not available on 8112N and 8212N Understanding the Basic FunctionsMessage-Waiting Light Microphone Opening not available on 8112N and 8212N Impact 8112N-** Telephone Your Station’s Buttons Transfer/Conference Button TRNS/CONF Tap Button TAP Above the Mute button Next to a fixed feature or programmable feature buttonYour Station’s Display Lights Next to a line button Above the Speaker button Next to Intercom buttonAbove the Hold button Next to the Message button SCS Series Models only Models Exceptions Supported Telephone Models Answering Outside Calls Answering Intercom Calls Night Transferred Calls Line Access From Any StationWhen you hear an intercom tone followed by a caller’s voice When you hear ringing To override a do not disturb condition at another telephone To enable DND, choose one of the followingTo disable DND Do Not Disturb Condition Handling Hold Recalls Holding CallsExclusive Hold You can pick this call back up if you need to. To do this Directed HoldIf a held line is recalling, choose one of the following To place a call on hold at another telephone directed hold Pickup For Monitored Stations Call PickupGroup Call Pickup Directed Call Pickup To monitor another telephone To respond to a Sohva verbally not available on 8112N Receiving Subdued Off-Hook Voice Announcements SohvaHandling an Incoming Sohva To unblock all voice-announced calls Voice Announce BlockingTo block all voice-announced calls Page Making Outside Calls To dial an outside number using your prime line To voice announce manually Making Intercom CallsTo manually cause the other telephone to ring tone calling To tone call automatically Automatic Dialing Automatic Redialing RedialingRedial Last-Dialed Number To permanently store a number you’ve just dialed Make a Sohva announcement using the Sohva button as followsSending Subdued Off-Hook Voice Announcements Sohva Redial Programming Storing Numbers Busy Station, Wait For An Answer Call Waiting Camping On OptionsBusy or Idle Station, Automatic Callback Busy No Answer To camp on when you hear a busy signal To make a reply to a Meet-Me PagingIf your system provides an external paging unit If your system provides all-call or zone paging To queue for a line that appears on your telephone To cancel line group queuingWaiting for a Line Queuing To queue for a line group Answer call Call TransferringScreened Call Transfers If the intercom party is busy or does not answer To transfer an unscreened call to another system telephone Unscreened Call Transfers Creating a Conference Call Conferencing Managing a Conference Call Unsupervised Conference Calls Forwarding a Call To cancel intercom and prime line call forwardingTo cancel all call forwarding Call Forwarding Call Forward Outside System Cfos To activate the Cfos featureTo deactivate the Cfos feature To place a park recall on hold at your station Call ParkingHandling Park Recalls To answer a park recall ANSWER/RETRIEVE call To re-park a park recall and restart the park timer To enter account code on an outgoing call Account CodesTo enter account code on an incoming call To turn off message light Station-To-Station Message DeliveryTo turn on message light To turn off message and your intercom light LCD Message DeliveryTo turn message on To send a message for assistance Assist Button Message Delivery To receive a message at an alert Message Waiting Light and MessagingTo turn on the message waiting light at an idle telephone DSS Numbers Programming Autodial And Speed Dial Numbers Speed Dial Numbers Personal Speed Dial Numbers To manually store an access code Feature Buttons Subdued Off-Hook Voice Announce Sohva Button Special Purpose Feature ButtonsResponse Message Button Transfer Button To program a group listening button Group Listening ButtonAutomatic Redial Button To program a Sohva button To program an assist button Assist Button Line Groups To access a system line group Setting Current Volume Level Volume Control To speak to the distant party Muting Your Station not available on 8112NTo mute your station Default Volume Control To turn the music off Background Music Not available on 8112N or 8212NTo turn the music on Tracker Paging System To enable a Tracker Pager at your stationTo disable a Tracker Pager at your station Retrieve call Answer call and Press TRNS/CONF Automatic Set Relocation To select the IST device if the Data light is off Data Interface Unit DSS/BLF Console Operation Level access buttons Accessing The DSS/BLF Console Button LevelsPage Feature Access Codes Feature Access Codes GCA70-248 + to Tracker Pager Attendant Account CodeAll-Call Paging Assist Button Call Forward Class Of Service COS ProgrammingBlock Programming Button Query Dial By Name Direct Inward System Access DisaData Interface Unit DIU Departmental Station Operation Handsfree Answer Inhibit HookswitchTie Lines Exclusive Hold Meet-Me Answer Last Number RedialingLine Groups Line Queuing Privacy Pulse/Tone SwitchingPaging Prime Line Speed Dialing Service ObservingSystem Alarm Reporting Screened Call Transfer Voice call Tracker PagerUnscreened Call Transfer Unsupervised Conference Speakerphone User Guidelines Speakerphone Characteristics Speakerphone Characteristics GCA70-248 Index Index GCA70-248 TRNS/CNF Index GCA70-248 Non-LCD Speakerphone Station User’s Guide CCB 15B