Appendix a Troubleshooting and Technical Support | Vizio XVT3D474SV

Appendix A: Troubleshooting and Technical Support

Products are often returned due to a technical problem rather than due to a defect. If you are experiencing a problem when using your TV, try to fix the issue using this troubleshooting guide.

If, after using this troubleshooting guide, you are still experiencing an issue with your TV, contact VIZIO’s Support Department. Quality customer support and service are integral parts of VIZIO’s commitment to service excellence.

Address:	39 Tesla	Web: www.VIZIO.com
	Irvine, CA 92618, USA	Hours of operation:
		Hours of operation:
Phone:	(877) 698-4946	Monday - Friday: 6 am to 9 pm (PST)
		Monday - Friday: 6 am to 9 pm (PST)
Fax:	(949) 585-9563	Saturday - Sunday: 8 am to 4pm (PST)
		Saturday - Sunday: 8 am to 4pm (PST)
Email:	techsupport@vizio.com

Have your serial number and date of purchase ready when you call.

The TV displays “No Signal”.

•Press the INPUT button on the remote control to select a different input source.

•If you have a cable connected to the TV, see Setting Up for Cable TV Viewing.

•If you have an external antenna connected to the TV, see Setting Up an External Antenna

•If you are in a moving vehicle, the TV will not receive free-to-air television signals.

There is no power.

•Make sure the ON/OFF switch is turned to ON, then press the Power button on the remote or TV.

•Ensure the power adapter is securely connected to an electrical outlet.

•Plug another electrical device into the electrical outlet to be sure the outlet is working.

There is a picture, but no sound.

•Press the Volume UP button on the remote, or touch the Volume UP control on the TV.

•Press the MUTE button on the remote to be sure mute is off.

•Ensure there are no headphones connected to the TV.

Troubleshooting

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Vizio XVT3D474SV, XVT3D424SV, XVT3D554SV manual Appendix a Troubleshooting and Technical Support

Contents

XVT3D424SV / XVT3D474SV / XVT3D554SV Page My Product Information Welcome Important Safety Information for Viewing 3D Content Important Safety Instructions Page Power Lines Television Antenna Connection ProtectionLightning Protection FCC US Federal Communications Commission DTV Transition Advisory Table of Contents Using Vizio Internet Apps Viewing 3D Content Appendix C Warranty Package Contents Installing the TV Stand Installing the TV Installing the TV XVT3D554SV Installing the TV on a Wall Controls and Connections Remote Control Sensor Component Ethernet To power the TV on or off Using the Jag Wheel Control See opposite page for button descriptions Standby Remote Control Buttons Replacing the Batteries Activating the Bluetooth Remote Control Using the Remote for Your Other Devices Completing the First-Time Setup First-Time Setup First-Time Setup Connecting Your Devices to the TV Choosing the Correct Connection DVD Player with DVI Connecting Your Devices Device Connection Chart Setting Up Your Network Connection Connecting to a Wired NetworkConnecting to a Wireless Network Changing the 3D Mode Using the On-Screen Menu Changing the Screen Aspect Ratio Changing the Appearance of Digital Closed Captions Setting Up Closed Captioning Using the Sleep Timer Changing the Input Source Adjusting the TV Settings Adjusting the Picture Settings Adjusting the Advanced Picture Settings Adjusting the Picture Size and Position Adjusting the Color Temperature Resetting the Picture Settings Adjusting the Audio Settings Adjusting the Advanced Audio Settings Advanced Audio See Adjusting the Advanced Audio Settings on Adjusting the Tuner Settings Resetting the Audio SettingsSetting the Tuner Mode Adding New Channels Scanning for Channels Changing the Audio Language Skipping Channels Changing the Names of the Inputs Activating Game Mode Using the Parental ControlsAccessing the Parental Controls Menu Blocking and Unblocking Content by Rating Enabling or Disabling Program RatingsLocking and Unlocking Channels Changing the Parental Control Passcode Resetting the Content Locks Changing the On-Screen Menu Language Setting the Time Zone Using Picture-In-Picture PIP / Picture-Outside-Picture POP Choosing Inputs for the Main and Secondary WindowsComponent Highlight Enter Access Point Name and press OK Using the Network Connection Menu Setting Up a Bluetooth Device Changing the Advanced Network SettingsTesting Your Network Connection Using the Help Menu Resetting the TV SettingsDisplaying System Information Restoring the TV to Factory Default Settings Highlight Clear Memory Factory Default and press OKUsing Guided Setup Using the Info Window Using the Digital Episode Guide Using Vizio Internet Apps Using the VIA Shortcut ButtonsUsing the VIA Dock Moving an App on the VIA Dock Press the Yellow VIA Shortcut buttonAdding a New App to the VIA Dock Creating and Managing User Profiles Creating an Owner PINCreating a New User Profile Removing a User Profile Highlight Restore Factory Settings and press OK Restoring the VIA Dock to the Factory Default Settings What You Need to View 3D Content Viewing 3D Content How Vizio 3D Works Watching SBS, TB, or Sensio 3D Content Watching Blu-ray 3D Content Appendix a Troubleshooting and Technical Support Picture quality seems low When I press buttons on the remote, nothing happensScreen is black Colors do not display correctly My 3D content is displayed as two separate images TV displays, No RGB Signal. Power will be turned offJag Wheel is not responding XVT3D424SV XVT3D474SV XVT3D554SV Appendix B Specifications CSA, CSA-US Limitations and Exclusions Appendix C WarrantyType of Service Parts and Labor Personal Data Canada CSA Germany VDE Appendix D Legal & ComplianceFCC Class B Radio Interference Statement FCC warning Index Page Page 101005ST-A