Answering system operation

Answering system and voicemail indicators

Your telephone has separate indicators for two different types of voice messages: those left on its built-in answering system and those left at your service provider’s (fees may apply). Your telephone’s built-in answering system messages and voicemail messages are separate. Each alerts you to new messages differently.

If XX NEW MESSAGES and display on the handset and the message window on the telephone base flashes, there are new messages recorded on the built-in answering system. Press MENU/SELECT twice on the handset (page 44) or /PLAY/STOP on the telephone base (page 44) to listen.

If NEW VOICEMAIL and display on the handset, your telephone service provider is indicating that it has new voicemail for you. To listen to your voicemail, you typically dial an access number provided by your telephone service provider, followed by security code or PIN.

Some service providers bundle or combine multiple services like voicemail and call waiting, so you may not be aware that you have voicemail. To check what services you have and how to access them, contact your telephone service provider.

To use your voicemail service rather than your answering system, turn off your answering system. To use your answering system rather than your voicemail service, contact your telephone service provider to deactivate your voicemail service.

Using the answering machine and voicemail together

You can also use your telephone answering system and voicemail together by setting your built-in answering system to answer before voicemail answers as described below. To learn how to program your voicemail settings, contact your telephone service provider. Then, if you are on a call, or if the answering system is busy recording a message and you receive another call, the second caller can leave a voicemail message.

Set your answering system to answer calls at least two rings earlier than your voicemail is set to answer. For example, if your voicemail answers after six rings, set your answering system to answer after four rings. Some voicemail providers may program the delay before answering calls in seconds instead of rings. In this case, allow six seconds per ring when determining the appropriate setting.

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VTech CS6428-2/CS6429/ CS6249-15/CS6429-16/ CS6429-2/CS6429-3/ CS6429-4/CS6429-5 user manual Answering system operation