VTech DS6121 user manual System does not

Troubleshooting

Problem	Suggestion
The system does not	• Make sure you subscribe to caller ID with call waiting features provided by the local telephone
receive caller ID or	company.
the system does not	• The caller may not be calling from an area which supports caller ID.
display caller ID during	• Both you and the caller’s telephone companies must use equipment which are compatible
call waiting.	with caller ID service.
	• Caller ID data may not be displayed on your phone if you answer a call at or before the second ring.
	This would also apply to an answering device that answers the call at or before the second ring.
	• If you subscribe to DSL service, install a DSL filter to the telephone line between the telephone
	base and the telephone line jack. Contact your DSL service provider for filter information.
Caller ID entries do not	• Although the call log entries you receive have 10 digits, (the area code plus the seven-digit
match the numbers I	number), in some areas, you may need to dial only the seven digits, or a 1 plus the seven
need to dial.	digits, or a 1 plus the area code plus the seven digits. You can change the number of digits
	that you dial from the call log.
	• While reviewing the call log, press # repeatedly to display these dialing options for local and
	long distance numbers before dialing or saving the telephone number.
The answering system	• Make sure the answering system is on. When the answering system is on, the red light on the
does not answer after	ANS ON/OFF key should be lit.
the number of rings	• If toll saver is activated, the number of rings changes to two when there are new messages
which I programmed	recorded (page 31).
it.	• If the memory is full or if the answering system is off, the system will answer after ten rings.
	• In some cases, the answering system will be affected by the ringing system used by the local
	telephone company.
	www.vtechphones.com	53

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