Troubleshooting

Problem

Suggestion

 

 

The answering system

• Make sure the answering system is on.

does not record

• If the answering machine memory is full, it will not record new messages until some old

messages.

messages are deleted.

 

 

The messages on the

• If a caller leaves a very long message, part of it may be lost when the system disconnects the

answering system are

call after four minutes.

incomplete.

• If the memory on the system becomes full during a message, the system stops recording and

 

disconnects the call.

 

• If the caller’s voice is very soft, the system may stop recording and disconnect the call.

 

 

The outgoing

• When recording the announcement, make sure you speak in a normal tone of voice about nine

announcement is not

inches from the telephone base.

clear.

• Make sure there is no background noise (television, music, traffic, etc.) when recording.

 

 

The messages on the

• Press VOL on the telephone base to increase the speaker volume.

system are very difficult

 

to hear.

 

 

 

The answering system

• Make sure your remote access code is correct (page 33).

does not respond to

• Make sure you are calling from a touch-tone telephone. When dialing a number, there should

remote commands.

be tones. If there are clicks, then it is not a touch-tone telephone and cannot activate the

 

answering system.

 

• The answering system may not detect the remote access code when your announcement is

 

playing. Wait until the announcement is over before entering the code.

 

• There may be interference on the telephone line you are using. Press the dial pad keys firmly

 

when dialing.

 

 

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VTech DS6121 user manual System are very difficult