Wegener Communications DVR396 1.6TECHNICAL SUPPORT, 1.7MANUALS, To return a product for service

Page 16

1.6TECHNICAL SUPPORT

In the event the unit fails to perform as described, contact Wegener Communications Customer Service at (770) 814-4057, FAX (770) 232-0621, or email “service@wegener.com”.

To return a product for service:

1.Obtain a Return Material Authorization (RMA) number by completing and faxing a copy of the RMA Form (See Section 1.6, Page 16) to (770) 232-0621. You may email the same information instead to:

service@wegener.com

2. Plainly write the RMA number on the OUTSIDE of the product-shipping container.

NOTE: Writing the RMA number on the outside of the shipping container will help us to return your equipment to you sooner. Thank you.

3. Return the product, freight prepaid, to the address below:

Service Department RMA# ________

Wegener Communications, Inc.

359 Curie Drive Alpharetta, GA 30005

NOTE: All returned material must be shipped freight prepaid.

C.O.D. shipments will not be accepted.

Please contact Customer Service at one of the numbers above if you have any questions regarding service procedures.

1.7MANUALS

If you have any suggestions concerning this, or any Wegener Manual, you can E-mail them to manuals@wegener.com. If you would rather mail them, please do so to the address shown below. Our preference is that you copy the page(s) in question, mark it up, and fax or mail us the copy. We do appreciate constructive criticism. The Fax Number is 770-497-0411.

Attn: Manuals

Wegener Communications, Inc.

11350 Technology Circle

Duluth, GA 30097

DVR395/DVR396-002 Page 16 of 30