Washer continues to fill or drain, or the cycle seems stuck
■Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?
The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See “Installation Instructions.”
Washer basket is crooked
■Are the load balanced and the washer level? The wash load should be balanced.
The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs, if needed. See “Installation Instructions.”
Washer makes noise
■Is the load balanced, and is the washer level?
The wash load should be balanced. See “Starting Your Washer” for maximum load size.
The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs if needed. See “Installation Instructions.”
Are the
Can you hear water spraying? This is part of the wash action.
If water is drained quickly from the washer, you may hear air being pulled through the pump. This happens during the end of draining. It is normal.
When the cycle changes from washing to draining or spinning, you may hear a noise as the drive system shifts. This is normal.
■Are you washing items with metal snaps, buckles or zippers?
You may hear metal items touching the basket. This is normal.
■Are you washing a small load?
You will hear more splashing sounds when washing small loads. This is normal.
■Is the washer installed on a solid floor? Refer to the “Installation Instructions” for flooring requirements.
Washer leaks
■Check the following:
Are the fill hoses tight? Are the fill hose washers properly seated? Is the drain hose clamp properly installed? See “Installation Instructions.”
■Is the sink or drain clogged?
Sink, floor drain and standpipe must be able to handle 17 gal. (64 L) of water per minute.
■Is water bouncing off the tub ring or the load?
The wash load should be balanced and not overloaded. If the wash load is unbalanced or overloaded, the fill or spray rinses can bounce off the load.
The washer must be level. The front and rear feet should be properly installed and the nuts tightened. Reset the self- adjusting rear feet if needed. See “Installation Instructions.”
■Did you pull the drain hose from the washer cabinet and install it in a standpipe or laundry tub?
See “Installation Instructions.”
■Check household plumbing for leaks.
Dispensers clogged or leaking
■Is the laundry products in the correct dispenser? Add the correct amounts of detergent, fabric softener or chlorine bleach to the correct dispenser. Add powdered or liquid
Load too wet
■Did you use the right cycle for the load being washed? Select a cycle with a higher spin speed.
■Did you use a cold rinse?
Cold rinses leave loads wetter than warm rinses. This is normal.
■Did you use regular laundry detergent?
Regular detergent can cause too much suds and leave the load wet. Use High Efficiency detergents such as TIDE® HE.
Residue or lint on load
■Did you add detergent to the dispenser?
For best results, use the dispenser to dissolve the detergent.
■Did you sort properly?
Sort lint givers (towels, chenille) from lint takers (corduroy, synthetics). Also sort by color.
■Did you overload the washer?
The wash load must be balanced. See “Starting Your Washer” for maximum load size. Lint can be trapped in the load if overloaded. Wash smaller loads.
■Check the following:
Was paper or tissue left in pockets?
■Did you use enough detergent?
Use High Efficiency detergents such as TIDE® HE. Follow manufacturer’s directions. Use enough detergent to hold the lint in the water.
■Is your water colder than 70°F (21°C)?
Wash water colder than 70°F (21°C) may not completely dissolve the detergent.
■Are you using a gentle wash cycle?
Consider using liquid detergent for
Stains on load
■Did you add detergent to the dispenser?
For best results, use the dispenser to dissolve the detergent.
■Did you use enough detergent?
Use enough detergent to remove soil and hold it in suspension. Use High Efficiency detergents such as TIDE® HE, at the manufacturer’s recommended amounts.
■Did you add fabric softener directly to the load?
Use your fabric softener dispenser. Do not drip fabric softener on clothes.
■Is there above average iron (rust) in water? You may need to install an iron filter.
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