Whirlpool RC8950XRH Before calling for assistance, If you need assistance?, If you need setice?

If you need service or assistance, we suggest you follow these four steps:

1. Before calling for assistance...

Performance problems often result from little things you can find and fix yourself without tools of any kind.

If nothing operates:

l Is the cooktop wired correctly to a live circuit with the proper voltage? (See Installation Instructions.)

l Have you checked your home’s main fuses or circuit breaker box?

If surface units will not operate:

l Have you checked your home’s main fuses or circuit breaker box?

l Are surface units plugged in all the way? l Do the control knobs turn?

u surface unlt control knob or knobs will not turn:

l Dld you push in before trying to turn? If cooking results aren’t what you expected: Surface Units

l Is the cooktop level?

l Are you using pans recommended on page 7?

l Are the pans the size called for in the recipe?

l Do the cooking utensils fit the surface unit being used?

Grill

l Did you leave space between the food items?

l Was the grill preheated for the proper amount of time?

l Was food partially frozen or very cold before grilling? Cooking time will be longer.

Solid Elements

l Did you use the HIGH setting for a short time, then use a LOW setting to complete cooking?

l Are you using heavy metal pans?

l Are you using pans with flat bottoms?

If dark spots or rust appear on elements:

l Apply a thin coating or salt-free oil to the COOL elements, then heat for 3-5 minutes. If elements have dark spots, the treatment will

improve their appearance, but not eliminate the spots.

If stainless steel spillrings are yellowing:

l Use stainless steel cleaner to remove yellowing.

If venting results aren’t what you expected: l Is the exhaust fan turned on?

l Are the cooktop surface units and module

parts clean? They must be cleaned after each use.

l Are the vent filters clean and in place? Re- placement filters (Part No. 786220) can be or- dered from Whirlpool Dealers or TECH-CARE” Service Companies.

l Is the vent duct or outside opening blocked?

l Is there a draft in the room where the cooktop is installed?

l Has the meat fat been well trimmed?

2. If you need assistance?..

Call Whirlpool COOL-LINEa service as- sistance telephone number. Dial free from:

Continental U.S. . , . . . . . . . . (800) 253-1301 Michigan . . . . . . . . . . . . . . . . . (800) 632-2243 Alaska 81Hawaii . . . . . . . . . (800) 253-1121 and talk with one of our trained Consultants. The Consultant can instruct you on how to obtain satisfactory operation from your appliance or, if

service is necessary, recommend a qualified service company in your area.

3.If you need setice?..

Whirlpool has a nationwide network of fran- chised TECH-CARE” Service Companies. TECH-

CARE service technicians are trained to fulfill the product warranty and provide after-war- ranty service, anywhere in the United States. To locate TECH-CARE service in your area, call out

COOL-LINE service assistance telephone number (see Step 2) or look in your telephone directory Yellow Pages under:

APPLIANCES-HOUSEHOLO-				ELECTRKAL	APPLIANCES-
MAJOR	-SERVICE	&REPAIR		MAJOR-REPAIRING		(L PARTS
			OR
'WHIRLPOOL APPL!ANCtS				WHlHLPOOLRPPLlANCES
FRANCHISEDTECH-CARF		SERVICE		FRANCHISEDTECH		CARESERVICE
	.Sb..H\ if%	c i~.MII\VlEY			S6HI	l(‘E u~1,PA.v,6s
XYZSERVICE	CO			XYZSERVICECO		999 9999
123 MAD?6		9%	9999	123 MAPLE
			OR
	WASHING		MACHINES.	DRYERS
		8 IRONERS -		SERVICING
	WHIHLPO~LAPPLIANCES
		~RANCHISEOTECH		CARESERViCt
			\b..oi,c	t c'o,,,'n.Yi.h	\
	XYL SERVIIX		CO
		123MAPLE		999 9999

4. If you have a problem?..

Call our COOL-LINE service assistance tele- phone number (see Step 2) and talk with one of our Consultants, or if you prefer, write to:

Mr. Robert Stanley Division Vice President Whirlpool Corporation 2000 US-33, North Benton Harbor, Ml 49022

‘If you must call or write, please provide: model number, serial number, date of purchase, and a COmplete description of the problem. This infor- mation is needed in order to better respond to your request for assistance.

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