If You Need Assistance

Or Service

This section is designed to help you save the cost of a service call. First we outline possible problems, their causes and their solutions. However, you may still need assistance or service. When calling our Consumer Assistance Center for help or calling for service, you will need to provide a complete descrip- tion of the problem, your appliance’s complete model and serial numbers and the purchase date. (See page 2.) This information is needed to respond to your request properly.

1. Before calling for assistance . . .

Performance problems often result from liile things you can find and fix without tools of any kind. Please check the chart below for problems you can fib. It could save you the cost of a service call.

PROBLEM

Nothing will operate

The oven will not operate

The aurface units will not operate

Control knob(s) will not turn

The Setf-Cleen- Ing cycle will not operate

POSSIBLE CAUSE

The power cord is not plugged into a live circuit with proper voltage.

A household fuse has blown or a circuit breaker has tripped.

The electronic controls have not been set correctly.

A delayed start time has been programmed.

A household fuse has blown or a circuit breaker has tripped.

The control knobs are not being set correctly.

You are not pushing in before turning.

The range clock does not show the correct time of day.

The Lock Lever is not in the Clean position-all the way to the right.

A delayed start time has been programmed.

SOLUTION

1

 

-I

Plug the power cord into a live circuit with proper voltage. (See Installation Instruc- tions.)

Replace household fuse or reset circuit breaker.

Refer to pages 14-26 for setting the electronic controls.

Wait for the start time to be reached.

Replace household fuse or reset circuit breaker.

Push control knobs in before turning to a setting.

Push control knob(s) in before turning to a setting.

Reset clock to show the correct time of day. (See page 12.)

Move Lock Lever all the way to the right.

Wait for the start time to be reached.

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Whirlpool RF396PCY, RF396PXY manual If You Need Assistance Or Service, Before calling for assistance