Troubleshooting

AUTOMATIC ELECTRONIC DIAGNOSTICS

This water softener has a self-diagnostic function for the electrical system (except input power and/or water meter). The water softener monitors electronic com- ponents and circuits for correct operation. If a mal- function occurs, an error code appears in the display.

FIG. 82

A service person should be contacted to perform the diagnostics, see below, to further isolate the problem. Procedure for removing error code from dis- play:

1. Unplug transformer from electrical outlet.

2. Correct problem.

3. Plug in transformer.

4. Wait 6 minutes. The error code will return if the problem was not corrected.

CHECKING THE TURBINE

Use the following procedure to check the turbine that measures water flow through the softener.

1. Press the INFO button on the softener’s status screen to display the Water flow screen (See Figure 83).

FIG. 83

2. Open a nearby soft water faucet. There should be a non-zero reading in the display with the faucet open.

3.When water is flowing, the Water used today screen (See Fig. 84) can be used to check the tur- bine reading against volume of water exiting the softener. Beginning when this screen is displayed, a beep sounds with each gallon (or liter, as set).

FIG. 84

OTHER INITIAL DIAGNOSTICS

NOTE: Be sure water is in contact with the salt, and not separated by a salt bridge (See "Breaking A Salt Bridge" section).

Other information which may be beneficial in diagnos- ing problems may be found in the Total recharges and Days in use information screens. This informa- tion is retained by the computer from the first time electrical power is applied to the electronic controller. On the softener’s status screen, press the INFO but- ton, then the LEFT ( ) button to display these screens (See Page 12).

CHECKING THE MODEL CODE

1. Unplug the softener’s transformer and plug it back in, watching the touch screen display.

2. After the “E-Z Touch” screen displays briefly, a screen that looks like Figure 86 will be shown for a few seconds. Take note of the number next to the word “Model:”.

E-Z Touch

FIG. 85

FIG. 86

3. The correct code for Model WHES48 is “EZ 48.” This code identifies the softener model. If an incor- rect model code is displayed, the softener will oper- ate on incorrect configuration data.

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Whirlpool WHES48 Troubleshooting, Automatic Electronic Diagnostics, Checking the Turbine, Other Initial Diagnostics
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WHES48 specifications

The Whirlpool WHES48 is an advanced water softener designed to provide exceptional water quality for both residential and commercial applications. This model stands out in the market due to its effective water treatment capabilities and user-friendly features.

One of the primary characteristics of the WHES48 is its high capacity, which can handle up to 48,000 grains, making it ideal for large families or homes with significant water usage. This capacity allows for efficient removal of hardness minerals such as calcium and magnesium, which can cause scale buildup in plumbing and appliances. By softening the water, the WHES48 helps to extend the lifespan of faucets, water heaters, and other fixtures, providing significant savings over time.

The WHES48 features a modern demand-initiated regeneration system that optimizes salt and water usage. This technology ensures that regeneration only occurs when necessary, reducing waste and conserving resources. The system monitors water consumption patterns, meaning it regenerates during off-peak hours, further enhancing efficiency.

Another significant advantage of the Whirlpool WHES48 is its user-friendly digital control panel. This intuitive interface allows users to easily program the system for their specific needs and provides a clear display of water usage data, remaining salt levels, and system status. Additionally, the softener is equipped with a bypass valve, allowing homeowners to direct hard water to their taps if ever needed.

Installation is a straightforward process, thanks to the compact design and included installation kit. The WHES48 can fit comfortably in most spaces, making it a versatile option for various home layouts.

The Whirlpool WHES48 also emphasizes low maintenance, with a self-cleaning feature that reduces the need for frequent servicing. It uses food-grade salt, making it safe for households with children and pets.

In summary, the Whirlpool WHES48 is a robust and efficient water softener offering advanced features like high capacity, demand-initiated regeneration, and user-friendly monitoring. Combined with its low maintenance requirements, this model serves as an excellent investment for anyone seeking to improve their home’s water quality and protect their plumbing systems.
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