Troubleshooting
MANUALADVANCE REGENERATION CHECK
This check verifies proper operation of the valve motor, brine tank fill, brine draw, regeneration flow rates, and other controller functions. Always make the initial checks first.
Use the following procedure to advance the water softener through the regeneration cycles to check operation. In the following steps you will use the ADVANCE VALVE button to move the valve into each cycle and check correct switch operation (See Figures 87 & 88).
Switch is open
(Cam not rotating)
FIG. 87
Switch is closed
(Cam rotating)
FIG. 88
NOTE: The following procedure shows the normal recharge cycle. If the Clean feature is set to ON, there will be an extra backwash and fast rinse before the normal regeneration sequence.
1. Press the RECHARGE button on the softener’s status screen.
2. Press the RECHARGE NOW button to initiate a recharge. The softener’s valve advances from the service to fill position.
3. Remove the brinewell cover and, using a flashlight, observe fill water entering the tank.
If water does not enter the tank, look for an obstructed nozzle, venturi, fill flow plug, brine tub- ing, or brine valve riser pipe.
4. After observing fill, press the ADVANCE VALVE button to move the softener’s valve into the brine position. A slow flow of water to the drain will begin. Verify brine draw from the brine tank by shining a flashlight into the brinewell and observing a noticeable drop in the liquid level. This may take 15 to 20 minutes.
NOTE: Be sure water is in contact with the salt, and not separated by a salt bridge (See "Breaking A Salt Bridge" section).
If the water softener does not draw brine, check for (most likely to least likely):
= Dirty or plugged nozzle and venturi, see "Cleaning the Nozzle and Venturi" section.
= Nozzle and venturi not seated on the gasket, or gasket deformed
= Valve seals leaking.
= Restriction in valve drain, causing a
= Obstruction in brine valve or brine tubing. NOTE: If water system pressure is low, an elevated
drain hose may cause back pressure, stop- ping brine draw.
5. Press the ADVANCE VALVE button to move the softener’s valve into the backwash position. Look for a fast flow of water from the drain hose. Check that the drain can adequately handle the flow and volume.
An obstructed flow indicates a plugged top distribu- tor, backwash flow plug, or drain hose.
6. Press the ADVANCE VALVE button to move the softener’s valve into the fast rinse position. Again look for a fast drain flow. Allow the softener to rinse for a few minutes to flush out any brine that may remain in the resin tank from the brining cycle test.
7. To return the softener’s valve to the service posi- tion, press the ADVANCE VALVE button.
Need help troubleshooting? Call Toll Free
or visit www.ecodynewatertreatment.com
When you call, please be prepared to provide the model, date code and serial number, found on the rating decal, typically located on the rim below the salt lid hinges.
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