TROUBLESHOOTING GUIDE

Unit leaks water

 

Possible Cause

Solution

Unit is not level

Unit should be level in wall to prevent leaking

 

 

Drain line clogged or kinked

Check drain line to make sure water can flow freely.

 

 

Drain is clogged preventing water form escaping

Disconnect drain and clear out, open access door and

 

check drain for blockage

 

 

Drain line does not have a downward slope

Fix Drain line so there is a downward slope from the unit to the drain.

 

 

Coil is iced causing drain pan ice and water overflowing

Melt ice with blow drier. Soak up with a towel

 

 

Unit runs but does not cool

 

Possible Cause

Solution

Lack of air flow

Make sure fan is unobstructed; clean evaporator if necessary

 

 

Compressor not running

Call Customer Service at 800-343-9463

 

 

Unit undersized

Call Customer Service at 800-343-9463

 

 

Compressor is overheating

Shut unit off for 1 hour to allow compressor to cool. Turn

 

back on and check for cooler air flow out. If compressor

 

runs, check for and clean condenser coil as possible cause

 

of compressor overheating. If problem repeats, call cus-

 

tomer service.

 

 

Evaporator fan runs but compressor does not

 

 

 

Possible Cause

Solution

Running an Anti-Frost Cycle

Check evaporator coil temp.

Compressor and/or starting components faulty

Call Customer Service at 800-343-9463.

 

 

Unit may be performing the WHM function

Allow cooling unit to revert back to cooling mode.

 

 

Compressor may have overheated.

Shut unit off for 1 hour to allow compressor to cool. Turn

 

back on and check for cooler air flow out. If compressor

 

runs, check for and clean condenser coil as possible cause

 

of compressor overheating. If problem repeats, call cus-

 

tomer service.

 

 

Compressor runs but evaporator fan does not

 

Possible Cause

Solution

Faulty fan motor

Call Customer Service at 800-343-9463

 

 

Faulty Controller

Call Customer Service at 800-343-9463

 

 

Compressor short cycles

 

Possible Cause

Solution

Evaporator blows on bottle probe

Move bottle probe to a more central location.

Unit low on refrigerant charge

Call Customer Service at 800-343-9463

Condensing fan motor/capacitor faulty

Call Customer Service at 800-343-9463

Compressor and /or starting components faulty

Call Customer Service at 800-343-9463

 

 

Humidity in cellar too low

 

Possible Cause

Solution

Not enough moisture

Raise the Fon setting to increase the humidity level

 

 

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WhisperKool 5000 owner manual Unit leaks water Possible Cause Solution, Unit runs but does not cool Possible Cause Solution