WhisperKool 5000 Unit leaks water, Unit runs but does not cool, Compressor short cycles, Solution

TROUBLESHOOTING GUIDE

Unit leaks water
Possible Cause	Solution
Unit is not level	Unit should be level in wall to prevent leaking
Drain line clogged or kinked	Check drain line to make sure water can flow freely.
Drain is clogged preventing water form escaping	Disconnect drain and clear out, open access door and
	check drain for blockage
Drain line does not have a downward slope	Fix Drain line so there is a downward slope from the unit to the drain.
Coil is iced causing drain pan ice and water overflowing	Melt ice with blow drier. Soak up with a towel
Unit runs but does not cool
Possible Cause	Solution
Lack of air flow	Make sure fan is unobstructed; clean evaporator if necessary
Compressor not running	Call Customer Service at 800-343-9463
Unit undersized	Call Customer Service at 800-343-9463
Compressor is overheating	Shut unit off for 1 hour to allow compressor to cool. Turn
	back on and check for cooler air flow out. If compressor
	runs, check for and clean condenser coil as possible cause
	of compressor overheating. If problem repeats, call cus-
	tomer service.
Evaporator fan runs but compressor does not
Possible Cause	Solution
Running an Anti-Frost Cycle	Check evaporator coil temp.
Compressor and/or starting components faulty	Call Customer Service at 800-343-9463.
Unit may be performing the WHM function	Allow cooling unit to revert back to cooling mode.
Compressor may have overheated.	Shut unit off for 1 hour to allow compressor to cool. Turn
	back on and check for cooler air flow out. If compressor
	runs, check for and clean condenser coil as possible cause
	of compressor overheating. If problem repeats, call cus-
	tomer service.
Compressor runs but evaporator fan does not
Possible Cause	Solution
Faulty fan motor	Call Customer Service at 800-343-9463
Faulty Controller	Call Customer Service at 800-343-9463
Compressor short cycles
Possible Cause	Solution
Evaporator blows on bottle probe	Move bottle probe to a more central location.
Unit low on refrigerant charge	Call Customer Service at 800-343-9463
Condensing fan motor/capacitor faulty	Call Customer Service at 800-343-9463
Compressor and /or starting components faulty	Call Customer Service at 800-343-9463
Humidity in cellar too low
Possible Cause	Solution
Not enough moisture	Raise the Fon setting to increase the humidity level

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