Troubleshooting for ENET Communication

This section describes typical troubleshooting for connecting and setting up the ENET communication.

Table A-2Troubleshooting for ENET Communication

Symptom

Check

Action

 

 

 

DeviceInstaller does not

Your ENET cable is not a cross

Use the correct ENET cross cable.

detect your device.

cable.

 

 

Power supply is not turned on.

Turn the power supply ON.

 

The network that your computer is

Connect a laptop to the HUB or to

 

on cannot reach the network that

the switch that the XG with the

 

the XG with the ENET option is

ENET option is connected to, and

 

connected to.

ping the computer you are trying

 

 

to use DeviceInstaller on. If no

 

 

response is seen, then contact your

 

 

network administrator and find

 

 

out if ICMP requests are being

 

 

filtered on the network and a

 

 

possible reason for not being able

 

 

to contact the computer.

 

DeviceInstaller is not configured to

See “Selecting a Network

 

use the Ethernet card on your

Adapter” on page 2–11.

 

computer that is connected to the

 

 

network which has the XG with

 

 

ENET option on it.

 

 

 

 

Found device is not

Your network is not configured

Contact your network

reachable.

properly.

administrator.

 

 

 

Typed text is not visible.

Echo mode is not active.

Select Echo typed characters

 

 

locally in the ASCII Setup dialog

 

 

box of HyperTerminal.

 

 

 

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