Troubleshooting for ENET Communication
This section describes typical troubleshooting for connecting and setting up the ENET communication.
Table
Symptom | Check | Action |
|
|
|
DeviceInstaller does not | Your ENET cable is not a cross | Use the correct ENET cross cable. |
detect your device. | cable. |
|
| Power supply is not turned on. | Turn the power supply ON. |
| The network that your computer is | Connect a laptop to the HUB or to |
| on cannot reach the network that | the switch that the XG with the |
| the XG with the ENET option is | ENET option is connected to, and |
| connected to. | ping the computer you are trying |
|
| to use DeviceInstaller on. If no |
|
| response is seen, then contact your |
|
| network administrator and find |
|
| out if ICMP requests are being |
|
| filtered on the network and a |
|
| possible reason for not being able |
|
| to contact the computer. |
| DeviceInstaller is not configured to | |
| use the Ethernet card on your | |
| computer that is connected to the |
|
| network which has the XG with |
|
| ENET option on it. |
|
|
|
|
Found device is not | Your network is not configured | Contact your network |
reachable. | properly. | administrator. |
|
|
|
Typed text is not visible. | Echo mode is not active. | Select Echo typed characters |
|
| locally in the ASCII Setup dialog |
|
| box of HyperTerminal. |
|
|
|