Manuals / Xerox / Computer Equipment / Printer

Xerox 1235/DX PrintingScout Alerts, PhaserSMART Technical Support, How to Access PhaserSMART

Models: 1235DT 1235/DX 4510

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PrintingScout Alerts

PrintingScout Alerts

PrintingScout is an automated tool that is installed with the Xerox printer driver. It checks the printer status when a print job is sent. If the printer is unable to print a job, PrintingScout displays an alert on the user’s computer screen to let them know that the printer needs attention. The user can click the alert to view instructions explaining how to fix the problem. PrintingScout provides real-time support to users, while eliminating many of the help calls requesting printer support. PrintingScout saves you time for more critical tasks.

PhaserSMART Technical Support

PhaserSMART Technical Support is an automated, internet-based support system that uses the user’s default web browser to send diagnostic information from the printer to the Xerox website for analysis. PhaserSMART Technical Support examines the information, diagnoses the problem, and proposes a solution. If the problem is not resolved with the solution, PhaserSMART Technical Support assists the user in opening a Service Request with Xerox Customer Support.

PhaserSMART provides support to users, while eliminating many of the help calls requesting printer support. PhaserSMART Technical Support saves you time for more critical tasks.

How to Access PhaserSMART

Use one of the following options to access PhaserSMART Technical Support:

■PrintingScout

■Web

■CentreWare IS

■The printer driver

■Xerox Support Centre

Using PrintingScout Software

If PrintingScout displays an alert on your screen, do the following:

1.Click the alert to view instructions explaining how to fix the problem.

2.Follow the instructions on the screen.

Using a Web Browser

To access PhaserSMART Technical Support from the web:

1.Open your browser and go to www.phaserSMART.com.

2.Enter your printer’s IP address in the browser window.

3.Follow the instructions on the screen.

System Administrator Guide

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Xerox 1235/DX PrintingScout Alerts, PhaserSMART Technical Support, How to Access PhaserSMART, Using PrintingScout Software

Contents

Office Printers AdministratorSystem GuideCopyright protection claimed includes all forms of matters of copyrightable materials and information now allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated from the software programs which are displayed on the screen such as styles, templates, icons, screen displays, looks, etc System Administrator Guide Contents2 Network Installation Features 3 Network Administration FeaturesContents 4 Security FeaturesSystem Administrator Guide ii 6 Glossary 5 Printing FeaturesAConfiguration Card Parameters BPrinter Commands System Administrator Guide iiiOverview PhaserSMART Technical Support on pageCentreWare Internet Services IS on page System Administrator Guide 1-1Using a Web Browser PhaserSMART Technical SupportHow to Access PhaserSMART Using PrintingScout SoftwarePhaserSMART Technical Support Using CentreWare ISUsing a Windows Printer Driver Using the Xerox Support CentreXerox Support Centre System Administrator Guide 1-4Xerox Support Centre CentreWare Internet Services IS CentreWare Internet Services ISSystem Administrator Guide 1-5 Network Installation Features Printer Driver Installation Features on pageSystem Administrator Guide 2-1 Discovery Protocols on pageSpecifying the Location of the Configuration File Using a Startup Network Configuration FileAbout the Configuration File Configuration File RequirementsWalk-UpInstallation on page Printer Driver Installation FeaturesWalk-UpInstallation Printer Driver Installation FeaturesSystem Administrator Guide 2-4 Auto-ConfiguringDriverPrinter Driver Installation Features Discovery Protocols DNS Domain Name Services on pageService Location Protocol on page System Administrator Guide3.Click Properties DNS Domain Name ServicesService Location Protocol System Administrator Guide 2-6Discovery Protocols 8.Select On or Off for SSDP EnableSystem Administrator Guide 2-7 UPnP Universal Plug and PlayJob Accounting on page Network Administration FeaturesSystem Administrator Guide 3-1 Printer Neighborhood on pagePrinter Neighborhood System Administrator Guide 3-2Printer Neighborhood Job Accounting To Enable or Disable Job AccountingSystem Administrator Guide 3-3 Job AccountingSending Usage Profile Reports Setting Up Usage Profile ReportingSystem Administrator Guide 3-4 Usage Profile ReportsSystem Requirements 5.Select Printer Security SettingsSystem Administrator Guide Xerox Usage Analysis ToolProtocol Control System Administrator Guide 3-6Protocol Control HTTP5.Select Port System Administrator Guide 3-7TCP/IP Port3.Click Properties System Administrator Guide 3-8IPP Internet Printing Protocol Protocol ControlProtocol Control System Administrator Guide 3-9SNMP Simple Network Management Protocol FTP File Transfer Protocol3.Click Properties System Administrator Guide5.Select Email Server Protocol ControlSystem Requirements Setting Up MaiLinX Remote PrintingSystem Administrator Guide 3-11 MaiLinX Remote PrintingAbout MaiLinX Alerts Setting Up MaiLinX AlertsSystem Administrator Guide 3-12 MaiLinX AlertsProtocol Control System Administrator GuideEtherTalk 5.Select EtherTalkCloning 10.Click the Clone Selected Settings buttonSystem Administrator Guide 3-14 CloningControlling Access to Color Printing on page Security FeaturesConfiguring SSL on page Configuring the Print Host Access List on pageSystem Administrator Guide 4-2 About Admin and Key User AccountsAbout Admin and Key User Accounts on page About Access Control Lists on pageDevice Certificates System Administrator Guide 4-3About HTTP, HTTPS, and SSL/TLS About CertificatesSelf-SignedCertificates on page About Access Control ListsSystem Administrator Guide 4-4 Root-SignedCertificatesTo fully secure a printer System Administrator Guide 4-55.Select Certificates System Administrator Guide 4-6Managing Certificates Managing Certificates3.Click Properties Configuring SSLConfiguring SSL System Administrator Guide 4-7System Administrator Guide 4-8 Configuring Administrator and Key User SettingsConfiguring Administrator and Key User Settings 5.Select Administrative Security SettingsSystem Administrator Guide 4-9 Configuring the Print Host Access ListConfiguring the Print Host Access List 5.Select Printing Security Settings5.Select Printing Security Settings Controlling Access to Color PrintingControlling Access to Color Printing System Administrator Guide 4-10Securing the Hard Drive Using the Control PanelSystem Administrator Guide 4-11 Securing the Hard Drive5.Select Printing Security Settings System Administrator Guide 4-12Using CentreWare IS Using the Control PanelSecuring the Hard Drive System Administrator Guide 4-13Using CentreWare IS 5.Select Printing Security SettingsSystem Administrator Guide 4-14 802.1X Configuration802.1X Configuration in CentreWare IS 802.1X Configuration802.1X Configuration System Administrator Guide 4-15Install a new root certificate 5.Select Control Panel Lockout System Administrator Guide 4-16Locking the Control Panel Menus Locking the Control Panel MenusConfiguring SNMP for Maximum Security on page Configuring SNMPConfiguring SNMP for Maximum Security Configuring SNMPConfiguring SNMP Configuring SNMP v1/v2cConfiguring SNMP v1/v2c Community Names System Administrator Guide 4-18Adding or Editing Traps for SNMP v1/v2c System Administrator Guide 4-19Configuring SNMP Configuring SNMP Configuring SNMPThe Administrative User Account Settings System Administrator Guide 4-20System Administrator Guide 4-21 The Key User Account SettingsThe Any User/Driver Account Settings Configure SNMP v3: Key User Account pageAbout Access Control Lists on page Configuring the SNMP Access Control ListSystem Administrator Guide Configuring SNMP3.Click Properties System Administrator Guide 4-23Disabling SNMP Configuring SNMPSmart Trays on page Jam Recovery on page Printing FeaturesSystem Administrator Guide 5-1 Smart Trays System Administrator Guide 5-2Using CentreWare IS Jam RecoveryJam Recovery System Administrator Guide 5-3Terms and System Administrator Guide 6-1Glossary Terms and AbbreviationsAbbreviations System Administrator Guide 6-2Terms and Abbreviations Terms andAbbreviations System Administrator Guide 6-3Terms and Abbreviations Terms andTerms and System Administrator Guide 6-4Installation on page Terms and AbbreviationsAppSocket Port 9100 Parameters on page A-5 Configuration Card ParametersSystem Administrator Guide A-1 Network Information Parameters on page A-3General Information Parameters System Administrator Guide A-2PostScript Parameters Hard Drive Parameters System Administrator Guide A-3PCL Parameters USB 2.0 ParametersDNS Parameters System Administrator Guide A-4EtherTalk Parameters TCP/IP ParametersNBNS WINS Parameters Access Control ParameterSystem Administrator Guide A-5 SSDP ParameterStatus Notification Parameter System Administrator Guide A-6CentreWare IS HTTP Parameters FTP ParametersPhaser PJL Commands on page B-6 Printer CommandsPhaser PCL Commands Phaser PCL Commands on page B-1PCL 5 Command System Administrator Guide B-2Media Size Media Type System Administrator Guide B-3PCL 5 Command Media TypeInput Trays System Administrator Guide B-4Output Trays System Administrator Guide B-5See also Phaser PJL CommandsSystem Administrator Guide B-6 PJL Command/ParameterDescription System Administrator Guide B-7PJL Command/Parameter ValuesDescription System Administrator Guide B-8PJL Command/Parameter ValuesAcknowledgements System Administrator Guide C-1Original SSLeay License Net-SNMPLicense System Administrator Guide C-2All rights reserved System Administrator Guide C-3Copyright 2001-2003,Cambridge Broadband Ltd System Administrator Guide C-4Copyright 2003-2004,Sparta, Inc System Administrator Guide C-5VxWorks System Administrator Guide C-6System Administrator Guide C-7 System Administrator Guide C-8 System Administrator Guide C-9 System Administrator Guide C-10 System Administrator Guide C-11 GNU Toolkit System Administrator Guide C-12Wind River IPsec and IKE, SSL, Security Libraries WIND MEDIA LIBRARY System Administrator Guide C-13SNiFF+/SNiFF+ PRO Wind River USB Host StackWind River PPP System Administrator Guide C-14WIND MANAGE XML/SOAP System Administrator Guide C-15Other System Administrator Guide C-16Info-ZipLicense Tcl/Tk System Administrator Guide C-17Preamble System Administrator Guide C-18System Administrator Guide C-19 GNU LESSER GENERAL PUBLIC LICENSE System Administrator Guide C-20Preamble System Administrator Guide C-21 System Administrator Guide C-22 System Administrator Guide C-23 System Administrator Guide C-24 System Administrator Guide C-25 NO WARRANTY System Administrator Guide C-26System Administrator Guide C-27 How to Apply These Terms to Your New LibrariesOpenSSL License System Administrator Guide C-28gSOAP Public License System Administrator Guide C-291.DEFINITIONS 2.SOURCE CODE LICENSE System Administrator Guide C-303.DISTRIBUTION OBLIGATIONS System Administrator Guide C-315.APPLICATION OF THIS LICENSE System Administrator Guide C-32System Administrator Guide C-33 7.DISCLAIMER OF WARRANTY6.VERSIONS OF THE LICENSE 8.TERMINATION System Administrator Guide C-349.LIMITATION OF LIABILITY 12.RESPONSIBILITY FOR CLAIMS System Administrator Guide C-35EXHIBIT A 10.U.S. GOVERNMENT END USERS 11.MISCELLANEOUSEXHIBIT B System Administrator Guide C-36Index System Administrator Guide Index-1Index System Administrator Guide Index-2Index System Administrator Guide Index-3Index System Administrator Guide Index-4Index System Administrator Guide Index-5