Xerox WC5230 Scan to E-mailTroubleshooting, Symptom, Possible Cause, Resolution/Validation

Scan to E-mail Setup

Scan to E-mail Troubleshooting

For internal corporate mail servers, substitute the word “Corporate” for “ISP” in the following troubleshooting table.

Symptom	Possible Cause	Resolution/Validation
	Incorrect Mail Server or	Validate that the correct ISP mail
	Host Name	server name has been entered in
		the SMTP Host Name field.
	Incorrect settings in	Verify that you can access the ISP
	Microsoft Outlook Express	mail server from within Microsoft
		Outlook Express and that all
		settings are correct.
	Incorrect multifunction	Verify that the machine is using the
	machine E-mail address	correct E-mail address in the
	entered	From: field. The E-mail address
		must match what the ISP's mail
		server is expecting.

SMTP error at multifunction machine

ISP requires SMTP	Check with your ISP to determine
authentication to their mail	if this is a requirement. If so,
server	enable SMTP authentication for
	the multifunction machine via
	CentreWare Internet Services.

ISP does not allow mail on the standard port number 25

Check with your ISP to determine if this is the problem. Ask if they can accept mail on another port number. If so, change the SMTP port number for the multifunction machine via CentreWare Internet Services.

ISP requires login to the E- mail account via Microsoft Outlook Express before allowing mail to be sent

Check with your ISP to determine if this is a requirement. If so, login to the Microsoft Outlook Express account, and then try sending the E-mail. If this is successful, you can set Outlook Express to check E-mail every 5 or 10 minutes for the multifunction machine's E-mail account.

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