Troubleshooting, Resolutions | Zebra Technologies 2824-Z manual

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Troubleshooting

What the Status Light is Telling You

	LED Status and Color	Printer Status	For a Resolution,
	LED Status and Color	Printer Status	Refer to Number:
			Refer to Number:

	Off	Off	1

	Solid Green	On	2

	Flashing Amber	Stopped	3

	Flashing Green	Normal Operation	4

	Flashing Red	Stopped	5

	Double Flashing Green	Paused	6

	Solid Amber	Various	7

	Alternately Flashing Green and Red	Needs Service	8

Resolutions

1.The printer is not receiving power.

•Have you turned on the printer power?

•Check power connections from the wall outlet to the power supply, and from the power supply to the printer.

2.The printer is on and in an idle state.

No action necessary.

980531-001 A

LP 2824-Z User Guide

45

Image 45

Zebra Technologies 2824-Z Troubleshooting, Resolutions, Printer is not receiving power, Printer is on and in an idle state

Contents

User Guide Customer Order # 980531-001 a Proprietary Statement Product ImprovementsFCC Compliance Statement Canadian DOC Compliance Statement Liability DisclaimerLimitation of Liability Contacts Preface Environmental Management Document ConventionsSupport Related Documents Preface Contents Operations & Options Hello Introduction What’s in the Box? Opening the printer Inspecting the Printer After opening the printer, check the media compartment Reporting Damage Closing the printer Introduction Modes of Printing Getting Started Attaching Power Supply Loading Roll Media Adjusting the Roll Holders Placing the Roll in the Media Compartment Adjusting the Guides Operator Controls Power SwitchFeed Button Status Light Printing a Test Label Interface Cable Requirements Hooking Up the Printer and Computer Ethernet Interface Requirements Communicating with the Printer Adjusting the Print Quality Adjusting the Print Width Operations & Options Thermal Printing Replacing Supplies XA MMP XZ XA JUS XZ Printing in Peel-Mode Operations & Options Printing on Fan-Fold Media Using the Cutter Option Operations & Options Cleaning Maintenance Print Head Considerations Media Path Considerations Sensors Platen Considerations Lubrication Removal Replacing the Platen Replacing the Print Head Thermal-Transfer LP Model Replacing the LP Print Head Maintenance Resolutions TroubleshootingPrinter is not receiving power Printer is on and in an idle state There is a shortage of memory Printer has failed its power on self test PostPrinter is receiving data Either the media or ribbon is out Print head is under temperature Print head is over temperatureFlash memory is not programmed Ribbon sensor settings did not print Print Quality ProblemsNo print on the label Printed image does not look right Label format was sent to, but not recognized by, the printer Manual Calibration Troubleshooting Tests Printing a Configuration LabelRecalibration Communications Diagnostics Resetting the Factory Default Values Feed Button Modes Power Off Mode Communications Diagnostics Mode Battery Interfaces Universal Serial Bus USB Connector 33-34 Parallel Interface Rx+ ZebraNet PrintServer II for Ethernet Networks Serial RS-232 Connector Connecting the Printer to a DTE Device Interfaces Page Customer Order # 980531-001A 2004 ZIH Corp