Troubleshooting
Print Quality Issues
Possible Cause:
•Dust or embedded contamination on elements of the Print Head. Solution:
•Perform a Cleaning of the Print Head (see Chapter 4).
Example 4 • Printing shows blurry printed image.
Possible Cause:
•Ribbon cartridge may not be correctly positioned. Solution:
•Check that the ribbon is properly rolled onto the ribbon cores of the cartridge.
•Replace ribbon cartridge, making sure it locks in place, and print again.
Possible Cause:
•Ribbon may not be synchronized on the correct color panel position. Solution:
•Open the Print Head Carriage, then close it. This will cause the ribbon to re- synchronize.
Possible Cause:
•Cards may not meet specifications. Solution:
•Use a different supply of cards.
Possible Cause:
•Dust or embedded contamination inside the printer and/or dirty Cleaning Roller. Solution:
•Clean the Print Head.
•Replace the Cleaning Roller.
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