Zebra Technologies ZM600, ZM400, ZM400201101L0T Troubleshooting

6

Troubleshooting

This section provides information about errors that you might need to troubleshoot. Assorted diagnostic tests are included.

Contents

Troubleshooting Checklists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

LCD Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Print Quality Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Calibration Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Communications Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Ribbon Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Miscellaneous Printer Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .111

Printer Diagnostics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Power-On Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

CANCEL Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

PAUSE Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

FEED Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

FEED and PAUSE Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Communications Diagnostics Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120

Sensor Profile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

3/27/07

ZM400/ZM600 User Guide

79695L-001 Rev. A

Contents

ZM400/ZM600 User Guide © 2007 ZIH Corp (17 U.S.C.506). Copyright violators may be subject to civil liability Proprietary Statement Product Improvements Liability Disclaimer Declaration of Conformity Compliance Information FCC Compliance Statement FCC Rules and Regulations for Data Cables Canadian DOC Compliance Statement Contents Page Page Page About This Document Who Should Use This Document How This Document Is Organized Contacts Web Site The Americas Europe, Africa, Middle East, and India Asia Pacific Document Conventions ZTools bin Illustration Callouts Figure 1 • Sample Figure with Callouts Page Introduction External View Printer Media Compartment Control Panel Control Panel Buttons Control Panel Lights Printer Language Modes Firmware Downloads Additional Printer Language Information Page Printer Setup Before You Begin Handling the Printer Unpack and Inspect the Printer Store the Printer Ship the Printer Select a Site for the Printer Select a Surface Provide Proper Operating Conditions Allow Proper Space Provide a Data Source Select a Data Communication Interface Data Cables and Wireless Cards Connect the Printer to the Computer or Network Table 6 • Connecting the Printer to a Computer or Network (Continued) IEEE 1284 No additional configuration is necessary Bidirectional Parallel No additional configuration is necessary Page Connect the Printer to a Power Source Power Cord Specifications Types of Media Table 7 • Roll and Fanfold Media Non-Continuous Roll Media Fanfold Media Continuous Ribbon Overview When to Use Ribbon Coated Side of Ribbon outside inside Ribbon Scratch Test To perform a ribbon scratch test, complete these steps: Operations Print Modes and Printer Options Print Mode Descriptions and Printer Requirements Media Paths Table 9 • Media Paths for Print Modes with Various Printer Options (Continued) Media Path Cutter or Cutter (shown with an optional catch Load Media Beginning Steps for all Print Modes and Printer Options Page Page Additional Steps for Tear-OffMode Additional Steps for Peel-OffMode (with or without Liner Take-Up) Page Page (No additional steps for the liner take-upoption.) g.Tighten the thumbscrew on the rewind media guide Close the peel assembly using the peel-offmechanism release lever 7.Slide in the media guide until it touches the outer edge of the media 9.Close the printhead assembly Additional Steps for Cutter or Delayed Cut Mode Additional Steps for Rewind Mode Page Page Page Load Ribbon To load ribbon, complete these steps: 1.Set the ribbon supply spindle for normal or low tension To place the ribbon supply spindle in the normal position low-tension Page Page Remove Used Ribbon Calibrate the Printer Auto Calibration Manual Calibration Adjust Printhead Pressure Table 11 • ZM600 Printhead Pressure Configuration Setup Mode Enter Setup Mode Exit Setup Mode Change Password-ProtectedParameters Default Password Value ^KP Disable the Password Protection Feature ^KPx Print a Configuration Label Print a Network Configuration Label Control Panel Parameters How to View or Modify Parameters Additional Parameters Standard Printer Parameters Table 12 • Printer Parameters (Page 2 of 24) Adjust Print Speed Table 12 • Printer Parameters (Page 3 of 24) Adjust the Tear-OffPosition Figure 13 • Tear-OffPosition Adjustment Select Print Mode ^LLxxxx Table 12 • Printer Parameters (Page 5 of 24) Set Print Width Table 13 • Print Width Ranges and Maximum Values 200 dpi 300 dpi Table 12 • Printer Parameters (Page 6 of 24) Set Maximum Label Length Figure 14 • Label Length Table 12 • Printer Parameters (Page 7 of 24) Set Early Warning for Maintenance EARLY WARNING MAINTENANCE OFF Set Printhead Cleaning Interval for Early Warning Table 12 • Printer Parameters (Page 8 of 24) Set Printhead Life for Early Warning WARNING REPLACE HEAD Reset Printhead Life Counter for Early Warning View Non-ResettableCounter Table 12 • Printer Parameters (Page 9 of 24) Print Counter Readings List Fonts PRINT ZPL and XML only Table 12 • Printer Parameters (Page 10 of 24) List Formats List Setup List Network Settings List All Table 12 • Printer Parameters (Page 11 of 24) Format Memory Card ARE YOU SURE FORMAT CARD prompt FORMATTING CARD COMPLETED Table 12 • Printer Parameters (Page 12 of 24) Initialize Flash Memory INITIALIZE FLASH INITIALIZE FLASH prompt INITIALIZING MEMORY COMPLETED Table 12 • Printer Parameters (Page 13 of 24) Calibrate Media and Ribbon Sensor Sensitivity Use this procedure to adjust sensitivity of media and ribbon sensors To perform a media and ribbon sensor calibration: LOAD BACKING Set Parallel Communications Set Serial Communications Set Baud Table 12 • Printer Parameters (Page 15 of 24) Set Data Bits Set Parity Set Host Handshake Set Protocol ZEBRA ACK_NAK DSR/DTR Set Network ID Table 12 • Printer Parameters (Page 17 of 24) Set Control Prefix Character Set Format Prefix Character Set Delimiter Character Select ZPL Mode Table 12 • Printer Parameters (Page 19 of 24) Select Media Power-UpOption This parameter sets the action of the media when you turn on the printer Default Value: CALIBRATION CALIBRATION ~JS Table 12 • Printer Parameters (Page 21 of 24) Set Reprint Mode See next column View Sensor Settings Select Format Convert Select Idle Display Table 12 • Printer Parameters (Page 23 of 24) Set Real-TimeClock (RTC) Date IDLE DISPLAY Set RTC Time Specify Password Level Table 12 • Printer Parameters (Page 24 of 24) Select the Display Language Page Routine Maintenance Replacing Printer Components Ordering Replacement Parts Recycling Printer Components Lubrication Cleaning Schedule and Procedures Clean the Exterior Clean the Printhead and Platen Roller To clean the printhead and platen roller, complete these steps: 1.Open the printhead assembly 2.Remove the media and ribbon Page Clean the Media Compartment and Sensors Clean the Cutter Module See Figure 17 • Cleaning the Cutter Module 5.Replace the cutter shield Routine Maintenance for the Rewind Option Remove Printed Labels or Liner from the Rewind Spindle Page Adjust Media Alignment for Rewind Option Troubleshooting Troubleshooting Checklists LCD Error Messages Table 15 • LCD Error Messages (Continued) RIBBON IN FAULT Page (function) Print Quality Problems Table 16 • Print Quality Problems (Continued) Wrinkled ribbon Printing too light or too dark over the entire label Vertical drift in top-of-formposition Vertical image or label drift The bar code printed Calibration Problems Communications Problems Ribbon Problems Miscellaneous Printer Problems Table 20 • Miscellaneous Printer Problems (Continued) While in Peel-Off mode, media liner wraps around the platen roller Printer Diagnostics Power-OnSelf Test CANCEL Self Test PAUSE Self Test FEED Self Test Figure 21 • Bar Code Darkness Comparison Table 21 • Judging Bar Code Quality Too dark Slightly dark “In-spec” Slightly light FEED and PAUSE Self Test Communications Diagnostics Test Sensor Profile Page Specifications General Specifications Agency Approvals Printing Specifications Page Media Specifications Ribbon Specifications Printer Options Index Cutter Jam HEAD COLD message HEAD ELEMENT BAD HEAD TOO HOT idle display setting, 83 images list label length maximum setting, 67 label top printer cannot detect, 112 setting labels did not print, 109 language LCD messages error messages, 101 language selection, 85 Setup mode PAPER OUT RIBBON IN RIBBON OUT THERMISTOR FAULT Page Facsimile: +1 847 913 Zebra Technologies Europe Limited Zebra Technologies Asia Pacific, LLC Part Number: 79695L-001Rev. A © 2007 ZIH Corp