VoIP and Phone Troubleshooting Tips
When I pick up the phone, I don’t hear a dial tone.
The dial tone you hear when you first pick up your phone comes from the local Phone Company. Check that:
•You have installed any phone adapters required for your country.
•Your DSL line is firmly plugged into the telephone wall jack.
If you have another phone jack for the same phone line, plug your phone into that jack, and make sure you hear a dial tone. If you don’t, contact your local phone service provider. If you do, then check that:
•Your phone company has provisioned your DSL line to support phone calls made over the PSTN. If you do not know the answer, you will have to contact the company’s customer support department.
If your phone service provider does not or cannot support a PSTN connection, you will need to go to the X5v’s VoIP page and select VoIP only mode. Then pick up the phone, and you should get a dial tone.
When I pick up the phone and press #, I don’t get a VoIP dial tone.
Your X5v may be in VoIP only mode. If so, you shouldn’t press # to begin a call.
Your Internet Protocol connectivity may not be working. Try browsing the Internet. If you can’t, refer to the Connection Troubleshooting Tips above.
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