•You are dialing according to the guidelines your service provider gave you. Your provider’s web site should provide instructions and examples. For instance, you may need to dial local calls as though they were long distance. Or, you may need to dial a call within your country as though you were calling from outside the
•You aren’t taking too long between digits when you dial a number. If you take a very long time, the X5v may register that you have completed dialing before you are through. If this is a possibility, hang up and try again.
When some people call me, my Caller ID display doesn’t work.
Some phones that display caller ID are very sensitive to ring type. If you are using the VoIP version of the ring and tone sounds but find that the Caller ID display on your phone is unreliable, try switching back to the standard ring and tone configuration. See page 34 for instructions.
The Caller ID setting may not be set to the right value for your phone. You have one of two choices, Bell 202 or V.23. Go to the X5v’s Voice over IP page and click the Advanced VoIP Setup button to check your setting.
Your service provider may not pass through caller information for all calls, in particular, DID calls to your VoIP connection that come from the PSTN. Check with your provider’s customer support.
My phone’s ring sounds strange.
If you don’t like the ring, you can change it. Go to the X5v’s VoIP page and click Select Tone & Ring by Country/Region (see page 34 for instructions on changing your ring). Note: Some country selections include two choices, one of which is a special VoIP ring. This ring sounds a little different from the standard ring for that country or region.
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