Appendix D

Troubleshooting

Our Technical Support staff is ready to help you with any questions you may have. However, if you are having trouble, you may find an easy solution below. Otherwise, refer to the Frequently Asked Questions (FAQs) on the CD (click Support), or visit our web site for the latest tips: www.zoom.com

Connection Troubleshooting Tips

I installed the software and connected the X5v gateway to my phone line, but I cannot connect to the Internet.

If the X5v’s LINK light continually blinks and does not stay solidly lit, make sure that:

•The RJ-11 phone cord is firmly plugged into the wall jack and the ADSL port on the back of the X5v (not the PHONE port).

•The RJ-11 phone cord is connected to a DSL-enabled phone jack. You cannot use a standard telephone jack for DSL service unless your service provider has activated it for DSL.

•Your RJ-11 phone cord may be defective. Replace the phone cord with a known good one.

•Your Ethernet or USB are okay. Check that the correct X5v front panel light is lit (LAN or USB). This will confirm that the connection is good.

•You have installed phone filters on all the phones and fax machines using the same DSL line as the X5v. These devices can produce noise and interfere with your DSL connection.

•You may have inadvertently changed your X5v’s DSL configuration values. If you think this may be the case, using a paper clip, press the RESET button on the X5v’s back panel. While holding in this button, count to five, and then release the button. The front panel LINK light will turn off and then blink slowly, about once per second. You are now guaranteed

Appendix D: Troubleshooting

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