3Technical Information and Help
3.1Troubleshooting and FAQ’s
Please check the manual thoroughly before contacting your service provider and read the issues below:
Symptom | Resolution | |
Enter PIN | Input the correct PIN number as supplied by Telstra. See section | |
| 1.3 | |
Insert (U)SIM | Check you have inserted a valid (U)SIM card. See Installing the | |
(U)SIM Card | ||
| ||
Enter password or | Enter the unlock code. Default is 0000. See Settings, Security | |
Unlock Code |
| |
(No) key tone when | Check the key tone settings in your current profile. See section | |
pressing keys | 1.14 | |
No incoming ring | Check the ring tone and ringing volume settings in the profile. | |
tone | Check the handset is not muted (Long press the # Key) | |
No alarm tone | Check the profile setting (silent) and the alarm ring setting | |
A phone number | Check whether any call restrictions are set. See Advanced Call | |
cannot be dialled | Settings, Section 2.13 | |
Short message | Check the SMS centre setting in the | |
cannot be sent | Restore Defaults |
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