Chapter 11 Troubleshooting
To reset the ZyXEL Device,
1Make sure the PWR LED is on and not blinking.
2Press and hold the RESET button for five to ten seconds. Release the RESET button when the PWR LED begins to blink. The default settings have been restored.
If the ZyXEL Device restarts automatically, wait for the ZyXEL Device to finish restarting, and log in to the web configurator. The password is “1234”.
If the ZyXEL Device does not restart automatically, disconnect and reconnect the ZyXEL Device’s power. Then, follow the directions above again.
11.5 Wireless Troubleshooting
I cannot access the ZyXEL Device or ping any computer from the WLAN.
1Make sure the wireless LAN is enabled on the ZyXEL Device
2Make sure the wireless adapter on the wireless station is working properly.
3Make sure the wireless adapter installed on your computer is IEEE 802.11 compatible and supports the same wireless standard as the ZyXEL Device.
4Make sure your computer (with a wireless adapter installed) is within the transmission range of the ZyXEL Device.
5Check that both the ZyXEL Device and your wireless station are using the same wireless and wireless security settings.
•See the chapter on Wireless LAN in the User’s Guide for more information.
11.6HomePlug AV Troubleshooting
I cannot start my power line device.
Check your power supply is working. Power line adapters operate from the power supplied by your home wiring and cannot operate without a working power supply. Remove the power line adapter from the outlet. Then connect an electrical device that you know works into the same power outlet. This checks the status of the power outlet.
I cannot access my power line network.
1Make sure that the network password is the same on all the power line adapters in your network.
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