Chapter 11 Troubleshooting
11.2 ZyXEL Device Access and Login
I forgot the IP address for the ZyXEL Device.
1The default IP address is 192.168.1.2.
2If you changed the IP address and have forgotten it, you might get the IP address of the ZyXEL Device by looking up the IP address of the default gateway for your computer. To do this in most Windows computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default Gateway might be the IP address of the ZyXEL Device (it depends on the network), so enter this IP address in your Internet browser.
3If this does not work, you have to reset the device to its factory defaults. See Section 11.4 on page 100.
I forgot the password.
1The default password is 1234.
2If this does not work, you have to reset the device to its factory defaults. See Section 11.4 on page 100.
I cannot see or access the Login screen in the web configurator.
1Make sure you are using the correct IP address.
•The default IP address is 192.168.1.2.
•If you changed the IP address (Section 5.2 on page 68), use the new IP address.
•If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I forgot the IP address for the ZyXEL Device.
2Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick Start Guide.
3Make sure your Internet browser does not block
4Make sure your computer is in the same subnet as the ZyXEL Device. (If you know that there are routers between your computer and the ZyXEL Device, skip this step.)
•If there is a DHCP server on your network, make sure your computer is using a dynamic IP address. See Section 5.2 on page 68. Your ZyXEL Device is a DHCP server by default.
•If there is no DHCP server on your network, make sure your computer’s IP address is in the same subnet as the ZyXEL Device. See Section 5.2 on page 68.
5Reset the device to its factory defaults, and try to access the ZyXEL Device with the default IP address. See Section 5.2 on page 68.
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