11

Troubleshooting

This chapter offers some suggestions to solve problems you might encounter. The potential problems are divided into the following categories.

•Power, Hardware Connections, and LEDs

•ZyXEL Device Access and Login

•Internet Access

•Resetting the ZyXEL Device to Its Factory Defaults

•Wireless Troubleshooting

•HomePlug AV Troubleshooting

•Advanced Features

11.1Power, Hardware Connections, and LEDs

The ZyXEL Device does not turn on. None of the LEDs turn on.

1Make sure you are using the power adaptor or cord included with the ZyXEL Device.

2Make sure the power adaptor or cord is connected to the ZyXEL Device and plugged in to an appropriate power source. Make sure the power source is turned on.

3Disconnect and re-connect the power adaptor or cord to the ZyXEL Device.

4If the problem continues, contact the vendor.

One of the LEDs does not behave as expected.

1Make sure you understand the normal behavior of the LED. See Section 1.4 on page 25.

2Check the hardware connections. See the Quick Start Guide.

3Inspect your cables for damage. Contact the vendor to replace any damaged cables.

4Disconnect and re-connect the power adaptor to the ZyXEL Device.

5If the problem continues, contact the vendor.

 

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PLA-450 User’s Guide